Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
About the Role:
The main role of this position is to support Scientists and Researchers using Mass Spectrometry products in the ANZ region, both academic and applied markets. This includes pre- and post-sale activities, providing technical support, conducting customer demonstrations and sample analysis, and offering direct customer support on- and off-site. The LC-MS Applications Specialist will be based in QLD and strives to improve the customer experience, empowering them to advance their research in various fields. Regular communication with customers, troubleshooting, assisting with experimental design, and providing data analysis support are key responsibilities.
What You'll Do:- Manage customer relationships from prospect to satisfied customer
- Assist in qualifying and preparing customer instrument demonstration requests
- Perform customer instrument demonstrations and provide comprehensive reports
- Communicate effectively with sales colleagues and other relevant parties for organization of customer demonstrations
- Monitor performance of LC-MS and related equipment and ensure proper functioning
- Support LC-MS Product Specialists in critical sales situations
- Provide technical support to customers and collaborators on-site and off-site
- Conduct training for customers on instrument installations
- Gather VOC (Voice of Customer) information
- Present scientific or technical posters and presentations at conferences and events
- Test and provide feedback on new applications, workflows, instruments, and software tools
- Collaborate with other team members within the organization
- Collaborate with HPLC/IC/SP specialists to improve demonstration performance of LC + LC-MS products
- Collaborate with service engineers and management to resolve customer issues and support needs
- Perform additional duties and responsibilities as assigned by the manager as needed
Keys to Success:
EducationPhD in Biochemistry or related field
Experience- Minimum 5 years of LC-MS experience
- Understanding of the role of LC-MS in specific markets
- Expert level operation and training in chromatographic and sample preparation software tools including: Tracefinder, Compound Discoverer, Proteome Discoverer, Xcalibur, LipidSearch, mzCloud.
- Must be proficient at operating, installing, maintaining and training to expert level in Thermo Fisher Scientific LC-MS platforms (TSQs and HRAM platforms).
- Expert knowledge of the following MS techniques: Proteomics, Metabolomics, MS imaging, Top down and Native MS, Quantitation in small molecule and OMICs
- Good communication and presentation skills
- Willingness to travel up to 40%
- High motivation, self-organization, and dedication
- Ability to work in direct and matrix organizations
- Eagerness to learn and embrace new challenges
- Strong analytical skills
- Proficiency in operating multiple LC-MS platforms
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
