Applications Specialist – Salesforce

Grant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms.

Our culture is underpinned by a commitment to our clients, people and communities, and our promise to ‘Reach for Remarkable’ by providing proven expertise, principled execution, and personalised experience.

In Australia, we’re proud to support the careers of over 1,500 remarkable people. With six offices nationally and partner firms in more than 145 markets, wherever you want to go, we can take you there.

About this role

We are seeking a skilled and proactive Applications Specialist – Salesforce to manage and optimize our Sales Cloud CRM and integrated platforms across the broader marketing technology ecosystem. Working closely with our internal Marketing, Communications and Business Development team (MCBD), this role is pivotal in ensuring the CRM platform supports business objectives, enhances user experience, and drives for operational efficiency across the firm’s sales and marketing functions.  The role will also involve support of our internal ITSM platform and template management/doc automation platform.

Key responsibilities

Salesforce Administration

• Maintain and configure Salesforce Sales Cloud including objects, fields, workflows, validation rules, reports, dashboards, and user roles.
• Manage user setup, permissions, profiles, and data access to ensure security and compliance.
• Monitor system performance and security, troubleshooting issues to ensure platform stability.
• Stay current with Salesforce releases.  Roadmap future releases based on a backlog of available features and business requests
• Manage the ongoing relationship with Salesforce, support partners and internal champion networks.

Platform Integration & Support

• Support integrations between Salesforce and other platforms (e.g., marketing automation tools, data enrichment services, ERP systems).
• Collaborate within the Digital team to ensure seamless data flow and system interoperability.

Process Optimization

• Partner with our MCBD Team to identify, assess, design and deliver enhancements to the platform, maximising our return on investment and striving for operational efficiency.
• Identify opportunities for automation and process improvement within the CRM and connected platforms.

Training & Documentation

• Support the Digital training function with end-user training, support, and documentation to promote adoption and effective use of Salesforce.

Additional Systems

• Administering Freshservice ITSM platform and Templafy template management & doc automation platform.

Skills & experience

Required 

• Relevant tertiary qualification or combination of qualification/experience within the IT field.
• Demonstrated experience in the support & management of Salesforce Sales Cloud.
• Strong understanding of CRM best practices, data governance and user experience principles.
• Excellent customer service skills and proactive, customer focussed attitude.
• Demonstrated high level of oral and written communication skills.
• Ability to work independently and as part of cross functional teams.
• Demonstrated ability to proactively manage work priorities, problem solve and meet deadlines
• Proven experience in staying up to date with latest technology trends.

Desirable 

• Relevant experience with marketing automation and data enrichment platforms including Adobe Marketo, Workfront, Outreach, 6Sense and Introhive
• Experience with administering ITSM platform, FreshService
• Experience with administering template management platform, Templay.
• The ideal candidate should be Salesforce Administrator certified.
• The ideal candidate should have a strong understanding of ITIL principles and service management tooling/processes, with an ITIL v4 certification being highly desirable.
• Business process re-engineering and design experience, including the creation of process documents, user documentation and report generation. 
• Previous experience in an accounting, finance, or professional services environment. 

If you’re interested in this role but don’t feel that you match every single one of our requirements, we would still love to hear from you and explore the unique skillset and attributes that you can bring to the team.
 

Reach your remarkable

At Grant Thornton we do things differently because we understand that when you strive for better and care about what you do remarkable things are possible. We’re a dynamic and authentic mix of backgrounds, perspectives and ways of thinking. We’re driven by our shared purpose – we care for our people, clients and communities and support them to thrive.

With us, you’ll be exposed to challenging and rewarding opportunities – building your confidence and capabilities at every step. You’ll be supported, motivated and inspired by a team of passionate and caring collaborators and leaders. You’ll be empowered to build a career path that’s tailored to you and encouraged to make a meaningful difference. And we’ll make sure the excellence you deliver and the impact you make is always seen, felt and celebrated.

Remarkable perks that put you first:

• Balance work from home with collaborative team connection days
• Respectful & supportive teams
• Fully funded gym membership | Health Insurance discounts
• Up to 26 weeks paid parental leave | paid secondary carers leave
• And many more!

Need some help applying or participating in the recruitment process?

We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply, and we warmly encourage applications from individuals from diverse backgrounds including Aboriginal and/or Torres Strait Islanders, those in the LGBTQI+ community and individuals who identify as having disability or are neurodivergent.  Click here for recruitment support information and to learn more about Diversity, Equity and Inclusion at Grant Thornton.

Should you have questions or require any adaptations or additional support for your individual circumstances so you may perform at your best during the application or recruitment process please contact our Talent Acquisition team at [email protected]

As we provide fair consideration and evaluation to a high volume of applications, we endeavour to provide feedback on your application at the earliest opportunity.

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