Applications Specialist

Who we are:

Our people are our greatest asset, and we are dedicated to fostering a positive culture where people are at the heart of everything we do. We believe in the power of collaboration and the importance of each team member in shaping our shared success. Our culture thrives on diversity, innovation, empowerment and progression. We live by our values and embrace creativity, using data driven insights and campaign effectiveness to deliver exceptional experiences for both our customers and our teams.

As an equal opportunity employer, we invest in our employees' development, prioritize their health and wellbeing, and nurture a culture that is ego free.

About the role: 

As an Applications Specialist you will be providing 1st and 2nd level application and development support to internal business stakeholders, across core business systems. This is a hands-on role providing a blend of project application and operational support responsibilities across several business system implementations.

A Day in the Life:

Whilst there’s no typical day in the dynamic world of media, you can expect your role to involve the following:

• Provide business & technical support for core business applications and projects 
• Work with business units to assist in the resolution of support requests
• Investigate, troubleshoot, document application support issues & incidents
• Gather, document requirements for application enhancements & improvements
• Liaise with internal & 3rd party technical teams to deliver on application support requests
• Conduct user acceptance testing on support issues
• Primary contact/ help desk for systems and process queries
• Provide application development support to developers and business analysts in project
• Responsible for inputting, updating and maintaining the data integrity of central records
• Be a “super-user” of the Business Systems with a strong understanding of the relevant operations, procedures and policies in order to assist all users in their day to day routines as part of the Central Support Unit
• Provide applications training to business users
• Provide project support to portfolio of in-flight projects
• Contribute to process improvements

About you:

You’ll have prior experience in an application support role, have excellent verbal and written communications and have worked with service desk applications and service management environments. As well as:

• Understanding of relational databases, dataflows, and data analysis
• Demonstrated experience in application support, systems analysis
• ITIL Foundations (desirable but not essential)
• Prior experience in applications testing (desirable but not essential)
• Excellent verbal and written communication skills
• Working with service desk applications and service management environments 

Why join JCDecaux:

At JCDecaux your wellbeing, health, and safety are our top priority. We value and reward your contributions and ensure Belonging and Inclusion are at the heart of everything we do.

Benefits on offer:

• Opportunity to get an additional week of annual leave after your first year (25 days), volunteer leave, and dedicated celebration and wellness days.
• Participation in our bonus or OTE programs
• Access to comprehensive training and development opportunities, including personalised development plans and a range of in-person and online courses to support your career journey. Development which enables you to advance and reach your full potential.
• Parental leave and Market-leading fertility leave.
• Fully supported hybrid working arrangements (subject to role).
• Opportunities to be part of employee-led steering committees across Diversity & Inclusion, Reconciliation Action Plan (RAP), Corporate Social Responsibility (CSR) and Sustainability. Our dedicated DEIB committee champions are involved in initiatives like Pride Panel, International Women’s Day, and RAP. We also proudly partner with charities such as R U OK?, Oz Harvest, and Thread Together.

Join us and be part of a company where your ideas matter, your growth is a priority, and your contributions will help us lead the way in transforming the Out-of-Home landscape.