Assistant Case Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

Please see more information about QBE careers here Careers

• Multiple 6-month fixed term contracts, with full time hours

• Retail and Insurance Discounts from Day 1

• Hybrid/remote positions available in NSW

The opportunity

Supporting a team of Case Managers, you will enjoy the collaborative team environment and learn new skills along the way. Diverse workload – blend of customer service and administration work.

Your new role

• Provide administrative assistance supporting the Case Management of Managed Fund Claims by efficiently and accurately processing data, documentation, and payments in accordance with relevant legislative requirements, frameworks, and in accordance with QBE company policies and procedures. 

• Assist team members and management with administration, customer service and support tasks.

• Respond to internal, customer or employer enquiries within required timeframes ensuring that we are putting the customer at the heart of what we do to ensure an effective resolution.

• Accurate & Efficient Data Entry including making payments and uploading records

• Assist in maintaining current company policy and legislative requirements.

• Compliance with company and regulatory policies, procedures, and guidelines.

• Assist in maintaining an organised team – book cars, accommodation, and calendar management.

About you
Your communication skills and ability to use your initiative along with a customer-centric approach will ensure that you optimise outcomes for your customers
To be successful in this role, you will have:

• Strong administration experience 

• Previous payroll experience desirable

• Developed time management skills with the ability to work in a fast-paced environment. 

• Strong communication skills

• Team player with a can-do attitude.

• Proficient in Microsoft office

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. 

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.  With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. 

We believe this is our moment – what if it was yours too? 

Your career at QBE — let’s make it happen!  Careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time ManagementApplication Close Date: 06/03/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.