Role Highlights
Location: Flexible (Parramatta, NSW or Melbourne preferred)
Type: Fixed term contract until 1st November 2026
Please see more information about QBE careers here Careers
Hybrid role, happy to talk flexible working
The opportunity
We have an entry‑level opportunity to join one of our Self Insurance teams as an Assistant Case Manager.
You’ll play a critical role in supporting our Case Managers to deliver the best possible experience for our clients. This role is heavily focused on processing, accuracy and follow‑through, making it ideal for someone who enjoys structured work and takes pride in keeping things running smoothly behind the scenes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
As an Assistant Case Manager, you’ll support the team by:
Managing day‑to‑day administrative and processing tasks, including invoice payments, reimbursements, uploading reports, data entry and document management
Supporting lodgements and reporting within internal systems
Following up and engaging with key stakeholders in collaboration with the wider team
Assisting Case Managers and leaders to ensure claims tasks are completed accurately and within agreed timeframes
Helping maintain organised, compliant and up‑to‑date records across the portfolio
About you
This role will suit someone who enjoys structured, process‑driven work and is comfortable working through repetitive tasks with care and consistency.
To be successful, you’ll bring:
Previous experience in an administration, processing or high‑volume customer service role
Strong attention to detail and pride in delivering accurate work
The ability to prioritise tasks and manage multiple requests in a fast‑paced environment
Comfort working through repetitive administrative work
A collaborative mindset and willingness to support team goals
Clear and professional written and verbal communication skills
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
Skills:
Coaching for success, Cost Management, Critical Thinking, Decision Making, Influencing, Insurance Claims Management, Intentional collaboration, Managing performance, Navigating ambiguity, Persuasion, Risk Management, Stakeholder Management, Strategic Agility, Strategic Leadership, Strategic PlanningApplication Close Date: 28/04/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance Sydney, New South Wales, AUS Office
388 George Street, Sydney, New South Wales, Australia, 2000
