Lead and manage process training for MetLife GOSC: design and deliver training, establish knowledge management and document control, hire and certify trainers, coordinate with operations, and measure training effectiveness.
Description and Requirements
Job Responsibilities:
• Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress
• Establishing the Knowledge Management Framework for existing processes
• Plan and execute annual re-certification of Trainers and Associates
• Lead, Coach & Mentor the Process training team for delivery effectiveness & efficiency
• Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar
• Update SOPs and Training Documentation, establish document control process.
• Partner with operation teams to address training needs & review for effectiveness through planned review meetings.
• Responsible for hiring, certification and productivity of new trainers / SMEs
• Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GOSC Operations
Experience :- 4-8 years
Technical Skills:-
Must have experience in Process training delivery.
• Certified on SOP & Process Map
• Experience in Instructional Design is desired.
• Good PC skills & proficiency in working with Excel, Word & PowerPoint.
• Ability to multi-task and prioritize in a fast paced environment.
• Numerically inclined with an analytical mind, strong people management skills.
• Understanding of Insurance industry - BPO operations is preferred.
• Strong organizational skills & ability to work as part of a team to achieve goals.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Job Responsibilities:
• Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress
• Establishing the Knowledge Management Framework for existing processes
• Plan and execute annual re-certification of Trainers and Associates
• Lead, Coach & Mentor the Process training team for delivery effectiveness & efficiency
• Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar
• Update SOPs and Training Documentation, establish document control process.
• Partner with operation teams to address training needs & review for effectiveness through planned review meetings.
• Responsible for hiring, certification and productivity of new trainers / SMEs
• Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GOSC Operations
Experience :- 4-8 years
Technical Skills:-
Must have experience in Process training delivery.
• Certified on SOP & Process Map
• Experience in Instructional Design is desired.
• Good PC skills & proficiency in working with Excel, Word & PowerPoint.
• Ability to multi-task and prioritize in a fast paced environment.
• Numerically inclined with an analytical mind, strong people management skills.
• Understanding of Insurance industry - BPO operations is preferred.
• Strong organizational skills & ability to work as part of a team to achieve goals.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Excel
PowerPoint
Process Map
Sop
Word
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