Associate Agency Account Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is seeking an Associate Account Manager to join our Australian team, based in Sydney. In this role, you will support programmatic agencies and marketers across Australia who leverage Index Exchange’s technology through our Demand Side Platform integrations. You will be crucial to our daily client operations while also collaborating with the account management leads to help grow our existing relationships and evangelize the Index Exchange brand in the region.

What We’re Looking For:

• Efficient: Your key focus is to provide essential operational support for smooth account management. This role involves assisting with day-to-day account operations and working closely with account managers to drive seamless execution while maintaining strong client relationships.
• Collaborative: To support our agency accounts, you will work cross-functionally with account management, sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index Platform in an effort to drive the performance and growth of our partners.
• Communicative: You will be working on several clients and be expected to facilitate internal communication between account managers and other Index Exchange teams to ensure deliverables stay on track and meet deadlines.

Here’s What You’ll be Doing:

• Assist in the day-to-day operations of our agency and brand marketer partners throughout Australia for major holding companies
• Coordinate with internal teams to ensure client needs are met and deliverables are provided promptly
• Support account managers in collecting and analyzing data to identify key insights to help drive solutions for clients through a data-centric approach
• Execute operational tasks such as performance monitoring, report creation, and updating internal systems with accurate and up-to-date account information

Here's What You Need:

• 1–2 years of experience in digital media; client-facing experience
• Effective time management skills – ability to prioritize and meet deadlines in a fast-paced environment
• Proven ability to leverage data and analytics to solve customer problems
• Excellent written and verbal communication skills, with attention to detail and polish
• Ability to work in both collaborative and independent settings, while remaining responsible, enthusiastic, proactive, and self-motivated
• Proficiency in Excel and other Microsoft Office programs is a requirement for the role. Experience with DOMO, Looker, Tableau and/or similar analytical tools is considered an asset

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules 
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

#LI-MF1

#LI-ONSITE