The Associate Client Director will manage client relationships in healthcare, focusing on communications strategies and risk management to meet client objectives while providing industry insights and leading team development.
ROLE SUMMARY
In an esoteric sector like Healthcare, accurate information, trust, and patient well-being are paramount. Connecting people, science, and health is a multidimensional endeavor that requires an integrated approach to simplifying the complex, empowering decision making, and engaging the community to elevate better health outcomes. Edelman works at this intersection and is building a people first Healthcare team to work on things that matter.
In Australia, Edelman works with clients across the Pharma, Med Tech and Consumer Wellness sectors. A successful candidate will be responsible for the management of clients within these sub-sectors and lead programming that ranges from B2B and B2C health marketing, policy, advocacy and engagement initiatives as well as corporate communications, reputation and risk efforts.
The Associate Client Director for Health will possess sound pharmaceutical industry experience, with preferable med tech and consumer wellness expertise. In partnership with our integrated solutions team, this role will specifically contribute to the interpretation and development of product related communications challenges in Australia and at times New Zealand.
Responsibilities and Requirements
- Partner with established phara/med/healthcare clients to deliver robust communications strategies and programmes in support of their business objectives.
- Act as a trusted partner to promote, protect and evolve their brands through proactivley identifying opportunities or effectivley managing risk.
- Lead your client relationships; managing day to day contacts and reguarly interface with client contacts
- Oversee and nurture bold, transformative work while counselling clients to help them achieve their communication and business objectives.
- Contribute to the development of the Health team by sharing market/industry updates, best practice and continuous L&D for a thriving performance driven culture.
- Thoroughly understand Edelman’s various consulting processes/approaches, crafts, products and global capabilities, identifying opportunities to furher expand our client engagements.
- Demonstrate the value of these offerings to clients, and lead in their planning and execution.
- Contribute to the winning of new client business and organic opportunities within your existing client base.
- Contribute towards accurate forecasting and active commercial management of your accounts.
- Uphold the Edelman values and behaviours in all aspects of your work and conduct.
Experience and Expectations
- At least 8+ years of relevant experience in Communications Marketing and/or related fields, including research, management consulting, media or publishing
- Curious communicator with a genuine strong interest in science and health.
- Experience in pharmaceutical and biotechnology industry
- General awareness of the Therapeutics Goods Administration (TGA) and Pharmaceutical Benefits Scheme (PBS), universal healthcare system would be welcomed.
- Bachelor’s degree in a relevant field from an accredited college or university.
- Ability to manage large projects, as well as teams, on multiple sizable accounts.
- Understands clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, regulators, media, third party and advocacy groups.
- Strong communication and interpersonal skills – active listening and ability to ‘read the room’ with clients and colleagues
- Confidence in presenting / selling in ideas, stories or solutions Problem solving and analytical skills, with the ability to identify right internal stakeholders for any escalation required
- Ability to manage competing interests
- High emotional intelligence
- Good judgment
- Forward-thinking
- Ability to take on and learn from constructive feedback, both good and bad
- Understands industry specialty areas and roles.
ABOUT EDELMAN AUSTRALIA
At Edelman, we help solve our clients biggest corporate or consumer brand challenges. We do this by building trusted brands and applying 25 years of research and understanding of Trust.
We believe action earns trust; its only through meaningful and relevant actions that we can demonstrate a commitment to stakeholders that resonates and gives them reason to care and share.
The information revolution has made trust the most valuable commodity in business today.
Against this context, we’ve established capabilities through people, tools, data and technology that protect, promote and evolve our client’s brands in today’s environment, both inside and outside their organizations.
We are a team of 65+ analysts, planners, strategists, advisors, creatives, producers, storytellers and more. Operating across 3 locations of Sydney, Melbourne and Brisbane, we work with some of Australia’s most consequential brands.
We are Trusted to be Bold. This phrase underpins everything we do, running through our expertise, offerings, the way we show up, what we strive to create and how we work with you; it’s in our purpose and our people, it’s core to our network, It’s how we build our teams and offerings and, most importantly, it’s in the way we work
Our purpose is to create a better future by building Trust between brands, people and society.
OUR VALUES:
The Relentless Pursuit of Excellence:
· Bringing the best of ourselves and partners to our clients;
· Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others’ styles to do so.
The Freedom to be Constantly Curious
· Tenacious and thorough approach that drives creativity and growth for clients and ourselves.
· Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints.
The Courage to Do the Right Thing
· Being a trusted and resilient partner for clients, colleagues and communities.
The Commitment to Positively Impact Society
· Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards;
· Performing our work with an environmental conscience, and a sense of tolerance, fairness and equality.
Top Skills
Communications Strategies
Consulting Processes
Market Analysis
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