Associate Director - Product

Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  

About the Role (your why)    

At Datacom, we are dedicated to delivering innovative IT Managed Services and Customer Experience (CX) solutions that drive exceptional value for our clients. As a forward-thinking organisation, we constantly evolve to meet the changing needs of customers, adapt to technological advancements, and align with internal stakeholder priorities. We are seeking a visionary product management leader with the ability to embed the product management discipline across the organisation, driving innovation and inspiring change.   

At Datacom, we value creativity and innovation. This role is pivotal in fostering a culture that empowers teams to think differently, challenge the status quo, and pioneer solutions that define the future of Managed Services and CX. By continuously researching the market, identifying untapped opportunities, and leveraging visionary perspectives, you’ll lead initiatives from conception to delivery that create lasting impact.   

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!  

What you’ll do    

As the Associate Director – Product is responsible for (but not limited to):  

• Lead the development and delivery of innovative products and solutions in Managed Services and CX, driving Datacom’s leadership position in these markets

• Define and evolve product strategies that reflect visionary perspectives and embrace cutting-edge tools, technologies, and business models

• Conduct thorough market research and analysis of customer wants and needs, prioritising insights that inform product development and decision-making 

• Identify industry trends and disruptors to proactively position Datacom with innovative offerings aligned with future demands

• Drive the translation of customer requirements into actionable work programs with measurable business outcomes that empower change and growth

• Represent customer interests and advocate for customer-centric innovation in product design and development, ensuring their voice guides strategic initiatives

• Collaborate with cross-functional teams, including Datacom Sales and Delivery, to identify and pursue new opportunities that enhance Datacom’s footprint in Managed Services and CX  

• Foster a culture of innovation and continuous improvement by introducing creative ideas, modern processes, and methodologies to accelerate progress and amplify impact

• Ensure governance and risk management strategies adhere to applicable legislation, industry standards, and organisational priorities, facilitating authenticity and trust consistently

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.  

What you’ll bring   

• Deep expertise in taking IT services and products through lifecycle with evidence of being able to build views of addressable market (TAM, SAM, SOM etc), competitive intel, customer demand and complex pricing models  

• Demonstrated ability to build and lead collaborative teams to achieve organisational goals, including building product roadmaps with backlog and priortisation  

• Exceptional research skills, with the ability to dive deep into market trends and understand customer needs, translating insights into impactful product offerings and associated market testing 

• Experience in development of Customer value propositions – including clear examples in this space to identify as market leaders with highly differentiated services 

• Strong negotiation skills, with the ability to influence and achieve alignment across the organisation and with external stakeholders 

• Outstanding communication and presentation skills that simplify complex concepts and connect them to tangible business outcomes

• Highly developed written communication skills, demonstrated through executive briefs, corporate reports, and thought leadership pieces

• Sharp analytical and problem-solving skills, complemented by the expertise to design innovative and effective solutions that address customer challenges and needs

• Exceptional business acumen and an in-depth understanding of IT Managed Services and CX offerings, ensuring alignment between strategy and execution at every stage

Why join us here at Datacom?  

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.  

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.  

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.  

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.  

#LI-Hybrid