Associate HR Operations Specialist

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.

• Assist with new hire onboarding activities, including preparing documentation, initiating system transactions, and communicating next steps to employees.
• Support employee data updates, including job changes, transfers, and organizational changes.
• Process employee termination transactions and maintain employee records in accordance with established procedures.
• Maintain accurate employee data within HR systems
• Respond to basic timekeeping and attendance questions from employees and managers.
• Assist with routine timekeeping corrections and escalate more complex issues to senior team members.
• Partner with Payroll to support accurate and timely payroll processing.
• Serve as a first point of contact for routine HR questions through email, ticketing systems, or other support channels.
• Provide guidance on standard HR policies, procedures, and self-service resources.
• Escalate complex employee inquiries to the appropriate HR teams.
• Deliver responsive, professional, and confidential customer service.
• Assist employees with general benefits questions and enrollment guidance.
• Direct complex benefits inquiries to the Total Rewards team or benefits vendors.
• Distribute employee communications and benefit-related materials.
• Support HR process documentation, job aids, and employee resources.
• Assist with audits, reporting, document generation, and other administrative projects.
• Route employee requests to the appropriate HR teams when needed.
• Support reporting and data collection for HR operational metrics.
• Participate in process improvement initiatives and team projects.
• Support Learning & Development activities by coordinating employee training enrollments.
• Assist with planning and coordinating employee engagement activities and internal events.
• Help execute employee recognition, wellness, and engagement initiatives.
• Provide administrative support to HR Business Partners and managers as needed.

• Associate or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 0–2 years of experience in Human Resources, customer service, administrative support, or a related field.
• Internship or internship-equivalent HR experience is a plus.
• Basic familiarity with Microsoft Office and the ability to learn HR systems and technology.
• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and ability to maintain accurate records.
• Ability to handle confidential information with professionalism and discretion.
• Willingness to learn HR processes, policies, and employment practices.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience working in a collaborative team environment is preferred.

Advanced

• Compensation Transparency: The expected compensation range for this role is 60.000 - 63.000 CAD annually, with eligibility for bonus, or other incentive compensation where applicable. Actual compensation will be determined based on experience, skills, qualifications, geographic location within Canada, and business needs.
• Position Status: This posting is for a newly created position
• Location Eligibility: This role is open to candidates residing in Canadian provinces, excluding Quebec.
• Experience Requirements: We welcome applicants with relevant experience regardless of where it was obtained.
• Use of Artificial Intelligence in Hiring: We may use automated tools or artificial intelligence systems to support the screening, assessment, or selection of applicants as part of our hiring process.
• Benefits Summary: Canadian employees are eligible to participate in Exadel’s benefits programs, which may include extended health, dental and vision coverage; life and disability insurance; retirement savings programs; paid time off; paid holidays; and other wellness or voluntary benefit programs, subject to plan terms and eligibility requirements.
• Equal Employment Opportunity: Exadel is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, family status, or any other protected characteristic under applicable provincial human rights legislation.
• Accessibility and Accommodation: We are committed to providing accommodations throughout the recruitment process in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the hiring process, please contact us. 
• Non-binding contract statement: "The offer is not binding until a signed contract is in place."
• Job description scope statement: "Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs."

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.