Job Description:
Manage end-to-end daily field service operations across assigned sites.
Dedicate approximately 30% effort to actual lead responsibilities, including team guidance, service oversight, and stakeholder management.
Oversee Digital Bar operations, ensuring effective walk-in support, device provisioning, and enhanced end-user experience.
Drive SLA adherence, incident management, escalation handling, and timely service restoration.
Coordinate workforce planning, scheduling, dispatch priorities, and resource optimization.
Monitor service quality, operational risks, backlog, and performance metrics.
Provide governance over vendors, third-party resources, and service partners where applicable.
Ensure smooth site operations by proactively addressing service gaps and operational challenges.
Deliver VIP support for senior leadership with high responsiveness, professionalism, and confidentiality.
Partner with business stakeholders, IT teams, and support towers for seamless service delivery.
Support process improvements, automation opportunities, and adoption of digital workplace tools.
Maintain compliance with operational standards, safety guidelines, and documentation requirements.
Drive continuous service improvement to enhance customer satisfaction and operational efficiency.
Act as the key point of contact for field services execution, escalations, and local service coordination.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
