About the Team
DoorDash is looking for top talent to play a pivotal role in growing our New Verticals business in Australia and New Zealand! We are looking for someone who is excited about joining a fast-paced environment and driving our next wave of growth. Join us in our global mission to empower and grow local economies!
About the Role
As an Associate Manager on the ANZ International New Verticals S&O team, you will be responsible for improving the cost efficiency and order quality across our Grocery, Convenience, Alcohol, and Retail verticals. In this role, you’ll define key go-to-market strategies, launch and manage cost and quality initiatives, and dive into data to identify trends that will inform operational + product strategies, all while working with a wide array of cross-functional teams.
More specifically, you will drive local experimentation to improve the order experience for consumers and improve delivery efficiency; you'll use analytics to provide our Merchants with insights on how to reduce errors and make internal recommendations about how to optimize fees; finally you'll help roll out new product features designed to prevent errors in the ordering process or new logistics features on the backend designed to improve logistics efficiency. On a regular basis, you will dive into data to monitor cost and quality performance, root cause any issues, and develop action plans as needed. You will also work cross-functionally with account management, product, engineering, finance, and operational teams to drive subtotal improvements.
You will report into the ANZ New Verticals General Manager.
You’re excited about this opportunity because you will…
- Strategize - From first principles, you’ll develop the optimal cost and quality strategy for the ANZ New Verticals business,
- Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations and top-notch execution.
- Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments
- Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes
- Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll launch new products, get 1% better every day, and scale something completely new. This means everything from high-level strategy to operational details.
- Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, design, marketing, partnerships and product team to build and scale our New Verticals business.
We’re excited about you because…
- You have 4+ years of experience — You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
- You are a self-starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing environment
- You are a problem solver – You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a processYou are analytical – You use data to inform tough decisions, and are comfortable operating at both the 10,000 foot level and at the 10 inch level. You're strong with data
- You are an owner – You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
- You’re unafraid of ambiguity – Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
