Associate Network Engineer

Our Why  

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow.

About the Role (Your Why)
You will be joining our growing Networks Managed Services team, working with a dedicated team to deliver excellence through building true partnership with our important federal customers. The purpose of this role is to provide Datacom and the customer with network solutions, solution implementation and timely updates all whilst maintaining a balanced approached to customer service and team collaboration. As an Associate Network Engineer, you will work across several client accounts in an agile secure environment to provide security and network solutions that meet or exceed the ISM requirements as well as relevant ISO standards.

This is a full-time permanent position based in any of our Australian offices. This role will be working on an on-call roster with evening and after hours work as agreed with the customer. The role requires you to be a citizen or permanent resident of Australia.

What You’ll Do
As an Associate Network Engineer, you will be a member of a highly skilled network engineering team, working on but not limited to:

• Provide 24 * 7 Networking technical support to the Network Management Centre clients. You will work a minimum of 37.5 hours per week
• Primarily responsible for monitoring network availability and performance, focusing on outage detection, analysis, resolution and reporting
• Provide assistance as required on customer projects such as circuit changes, site moves and rolling out IOS upgrades using automated tools.
• Conduct Testing, implementation, monitoring and tuning networking software/hardware to ensure optimum systems performance and highlight potential issues.

What You Will Bring

• 2+ years working in a professional services environment.
• Developing knowledge of Networking and Firewalling covering Datacentres, Local Area Networks (LANs) and Wide Area Networks (WANs).
• Understand the concepts of networking and the security associated with networking.
• Analytical and problem-solving skills.
• Strong customer service focus with excellent communication skills (written and verbal).

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.