Similar Jobs at Xero
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Engineer at Xero, you'll develop, test, and maintain tax software, focusing on quality, automation, and team mentoring.
Top Skills:
.Net CoreAsp.NetAWSAzureC#DockerJavaScriptKubernetesMs SqlNoSQLReactReduxTypescript
Cloud • Fintech • Information Technology • Machine Learning • Software
As an Engineer at Xero, you will develop tax software, improve engineering practices, automate processes, and foster team collaboration while ensuring high quality and performance standards in the software development life cycle.
Top Skills:
.Net CoreAsp.NetAWSAzureC#DockerJavaScriptKubernetesMs SqlNoSQLReactReduxTypescript
Cloud • Fintech • Information Technology • Machine Learning • Software
The Senior Engineer will design scalable microservices, mentor junior engineers, tackle complex challenges, and advocate for best practices in DevOps and CI/CD.
Top Skills:
.NetAWSC#DockerKubernetes
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
As an Associate Partner Consultant, your role is to support Xero’s Partner Sales channel, whose aim is to support accounting and bookkeeping firms’ continual success in migrating clients on to the Xero platform and help them develop and execute a digital strategy. You will work directly with the Partner Consulting team and Global Migration Team to assist in data migration projects and work towards delivering 1:1 and 1:many training and webinar sessions to accountants and bookkeepers who use Xero.
You will primarily collaborate with the partner consulting team and focus on the motions of onboarding, client conversions, training and ad hoc support. These motions will primarily be delivered to partners through a pilot or on a business plan and tasks will be directly related to the ultimate goal of helping them activate their placeholder subscriptions. You will execute on these motions through both on-site and virtual meetings, but the expectation is that travel for on-site support will be required for 50-75% of your time. Your ability to execute on training plans and office visit agendas, while able to pivot when necessary, will be vital to your success. You will need to be able to operate on your own to better identify clients, prepare and upload files for conversion, and deliver ad hoc training.
Travel will be necessary with the option of virtual connection where appropriate.
What you’ll do
- Demonstrate Xero solutions including Xero HQ, Xero Report Templates, and Hubdoc in post-sales context to Accountants and Bookkeepers
- Work closely with Partner Consulting team to deliver implementation plans for Partners
- Assist partners with data conversions through detailed project planning and training guidance
- Educate partners on all partner resources available, handling Partner technical queries and escalations
- Updating CRM system (Salesforce) with all client communications including calls, emails and meetings
- Maintaining and updating CRM system of all practice staff and contact details
- Manage the creation of resources (processes/videos) for frequently asked questions from Partners
- Prepare and lead external meetings
- Establish expectations with internal (account manager, primary supporting partner consultant) and external stakeholders (firm owners, champion, other staff, conversion partners, etc.)
- Schedule virtual and on site meetings with relevant stakeholders
- Onboarding meetings and client conversions
- Validate the best method of bringing the partner’s clients onto Xero
- For manual conversions, walk the partner through the process of importing relevant client data; facilitate conversions on site to expedite the process
- For data conversions, determine the best conversion partner, be it internal GMT, MMB, or other
- Assist the partner in manually preparing files for conversion, and assist in initiating the conversions
- Support the partner during the entirety of the conversion process (communicating with conversion partner, reviewing converted files, etc.)
- Execute on training
- Execute formal trainings as determined by the primary supporting partner consultant
- Trainings may be on site or virtual, or 1:many webinar format
What Success looks like:
- Hitting and exceeding certain activation and revenue targets
- Executing and fulfilling 90 day implementation plans
- Maintaining positive NPS score for all partners supported
What you’ll bring with you
- Some knowledge of the workings of an accounting practice and related systems.
- Some experience and accounting software knowledge.
- Intimate knowledge of Xero
- Have been introduced to and able to understand financial reporting, tax returns and compliance work.
- Strong understanding of the fundamentals of accounting
- A passion for SaaS and the online accounting market.
- Clear communication and presentation skills that can be harnessed for product demonstrations.
- Ability to create a quick and strong rapport with other Xero’s.
- Loads of initiative.
- Strong attention to detail.
- Passion and desire to make a difference.
Why Xero?
Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond, and that includes our candidates. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience, but you could be just the right person for this role. If you are excited about working at Xero, but your past experience doesn't align perfectly, we encourage you to apply anyway.
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance and dental reimbursement with vision allowances, a healthcare spending account, fertility and family forming financial support, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave for primary caregivers, an Employee Share Plan, beautiful offices with shared meals, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Xero Sydney, New South Wales, AUS Office
Our office is in the heart of the Sydney CBD with views of the Sydney Harbour Bridge. We're just over by Wynyard Park so it's easy to get to.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
