Associate Product Manager, Partner Products

Company Description

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $100 billion, with over 1300 brokers and 225 retail stores across the country.

As a Group, we have unified our approach across Aussie Home Loans and Lendi to deliver a truly personalised home-buying and home loans experience for the Australian audience that seamlessly balances human support and smart technology. Our vision is to become the undisputed destination for Australians to buy and own property.

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

About the role?

The Aussie Products Manager plays a key role in managing and optimizing the Aussie Products suite, ensuring it delivers value to customers, brokers, and the business. This role requires a balance of operational expertise, commercial acumen, and exceptional relationship management skills to oversee the performance and integration of Aussie’s product offerings. The Aussie Products Manager collaborates with internal stakeholders, external partners, and operational teams to document processes, enhance efficiencies, and drive business outcomes.

By combining operational expertise, commercial insight, and strong partnership and relationship management skills, the Aussie Products Manager ensures the product suite remains a key driver of Aussie’s success and leadership in the market.

Job Description

The Aussie Products Manager is responsible for the operational management and strategic alignment of Aussie’s product suite, ensuring the delivery of innovative and competitive offerings. Key responsibilities include:

1. Partnership Management:
   • Cultivating and managing relationships with product partners, ensuring alignment with Aussie’s strategic objectives.
   • Acting as a key liaison between internal teams and external stakeholders to communicate needs, resolve issues, and drive continuous improvement.
2. Process Documentation and Optimization:
   • Developing and maintaining detailed documentation of operational processes related to the Aussie product suite.
   • Identifying inefficiencies and recommending process improvements to enhance delivery, compliance, and customer experience.
3. Operational Expertise:
   • Collaborating with operations teams to ensure the seamless implementation and management of Aussie products.
   • Monitoring and addressing operational challenges to ensure product performance and reliability.
4. Commercial Acumen:
   • Analyzing market trends and product performance to identify opportunities for growth and competitive positioning.
   • Working with leadership to shape and implement strategic initiatives that maximize product profitability and value.
5. Relationship Management:
   • Building strong internal and external relationships to support product success, broker engagement, and customer satisfaction.
   • Acting as a trusted advisor to partners and stakeholders, ensuring mutual success and alignment.

Qualifications

• Some experience in a Product Manager, Product Owner, or Business Analyst type role
• Experience in Home Loans is highly desirable
• Experience in digital customer journeys, either designing, building or managing
• The ability to work closely with Design and Engineering, communicate our priorities, scope projects and deliver on a vision
• Experience in analytics, consumer funnels and complex digital transactions is a bonus
• Results-driven approach focused on delivering incremental value while balancing competing priorities. 
• Collaborative, proactive mindset with a willingness to take ownership. 
• Strong interpersonal skills to engage stakeholders across various internal business units.

Additional Information

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• We’ve fully embraced flexible working
• A vibrant, relaxed, yet professional culture
• Wellness initiatives with a strong focus on psychological safety
• We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
• An additional week’s Loyalty Leave each year after reaching 3 years’ service
• A 24/7 Employee Assistance Program service providing counselling and support

We’re committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity.

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