Associate SOC Advisor

As an Associate SOC Advisor, you'll work with the Tactical Operations (TACOPS) team and SOC analysts to help deliver services to customers, gaining valuable experience in Information Security and Managed Detection and Response (MDR). You will also assist in Incident Response handling and customer communication, helping to triage alerts and address customer needs.
About the Team
Rapid7's Managed Services deliver world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's TACOPS team, you will be on the front lines helping clients defend against and respond to threats. Our team keeps a constant watch on customers and provides guidance and strategies to help identify and remediate significant risks.
About the Role
As an Associate SOC Advisor, your primary responsibility will be to assist the Managed Services teams with day-to-day tactical reports and customer communication. You will have a front-row seat to observe and learn about the ever-evolving cyber threat landscape and gain valuable experience by helping customers mitigate against prevalent threats.
Associate SOC Advisor roles operate on a shift schedule after a 90 onboarding period. There is no night shift work involved with this role due to Rapid7's global Security Operations Center teams operating on a follow-the-sun model.
The shifts are: Sunday-Wednesday, Wednesday-Saturday
Specifically, your focus will be to:

• Assist in supporting incident response engagements through customer communications and reporting.
• Triage alerts in our global alert queue alongside experienced analysts.
• Work closely with TACOPS analysts and the operations teams to convey recommendations to customers, to improve their overall security posture.
• Review and generate high-quality, accurate, and contextual customer deliverables.
• Perform log search queries to identify suspicious activity in customer environments.
• Help develop and create Executive Briefings.
• Help the Cybersecurity Advisor team build strong advisory relationships with customers and continuously exceed client expectations.
• Ensure that customer's Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed.
• Assist in technology deployment and client onboarding processes.
• Gather client input and requirements across the Managed Services client base to influence the Managed Services service roadmap.
• Assist Managed Services Leadership with effective scaling strategies.

The skills and qualities you'll bring include:

• Associates or Bachelor's Degree in Information Technology and related disciplines, or two or more years of related experience.
• Experience using a home-lab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience.
• Significant client relationship management experience.
• Strong understanding of common enterprise technologies.
• Proven ability to convey extremely technical concepts to audiences with varying technical prowess.
• Industry-related certifications (e.g., A+, Network+, Sec+, Cloud+, CCSP).
• Interest in technology deployment and configuration experience.
• Strong interest in security frameworks and concepts.
• Exceptional organization and time management abilities.
• Peer-reviewing colleagues' work for errors and inaccuracies (e.g., quality assurance).

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope - just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.