- National Opportunity
- Full-time (12-15 month secondment) Parental Leave Cover
- Salary Range $100,000 - $110,000
Be part of Beyond Bank a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With more than 300,000 customers and more than 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.
Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job DescriptionThe Role
We are seeking an Automation Solution Analyst & Developer to join our team. In this role, you will be responsible for designing, developing, and implementing automation solutions to streamline processes and improve efficiency across the organisation.
- Analyse business processes and identify opportunities for automation
- Primary focus the maintenance and development of the Beyond Bank chatbot
- Upkeep and advancement voice component of our Customer Relationship Centre
- Working within Genesys platform and other contact centre platforms
- Prepare roadmap of development opportunities
- Conduct & document automation processes and test cases
- Collaborate with cross-functional teams to understand requirements and ensure successful implementation
- Stay up-to-date with the latest automation trends, tools, and technologies
Your experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field (desirable)
- Knowledge of AI and machine learning (essential)
- Understanding of automation principles (essential)
- Comprehension of basic computer coding (desirable)
- Proficiency in Customer Experience platforms including telephony and chatbot development tools e.g. Genesys or similar systems
- Knowledge of software design principles, testing methodologies and best practices
- Analytical and problem-solving skills
- Attention to detail and ability to document processes
- Experience with Agile methodologies (desirable)
- Knowledge of cloud platforms (e.g., AWS, Azure) (desirable)
- Understanding of database concepts and SQL (desirable)
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
And there’s even more benefits:
- Additional 3 paid work-life balance days to boost your annual leave
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible, and diverse working environment
- Career development opportunities, training and coaching
- Paid parental leave
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]
Applications close: 9/11/2025
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
