Role Summary/Purpose:
This AVP, Digital Insights & Analytics role will be responsible for reporting and analyzing various digital data. Create actionable insights by leveraging key insights in digital channels using online/offline data, content management tools and 3rd party service providers.
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Essential Responsibilities:
Create actionable insights from all Synchrony digital platforms, including consumer/merchant-facing application, servicing, and corporate websites
The ideal candidate will need to think quantitatively and analytically as well as creatively
Experience in business analytics, applying data-based findings to increase penetration
Engage with 3rd party partner tools to integrate, automate, standardize, and increase usability across SYF partners (i.e. MC and GMP tools)
Partner closely with Demand Generation, Audience, COSMOS, and Media Measurement teams along with other cross-functional teams on tasks related to digital and omni channel campaign measurements and segmentation
Working knowledge with SAS, SQL, R, Python and understanding of Data warehouse data structure, passion for data
Design, develop, and execute analytical solutions, such as CPI, ROMI, EM dashboards, etc.
Design, Document, Develop and Implement analytical solutions for analytics functions using statistical tools like segmentation and clustering to increase customer penetration for all channels
Collaborate and work with onshore and offshore resources on best practice
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor's degree in Statistics, Mathematics, Economics, or related quantitative field, or in lieu of degree, high school diploma/GED and 7+ years of analytics experience.
3+ years of progressive experience including:
2+ years of experience in an analytics role
2+ years of experience with statistical and visualization tools such as SAS, SQL, R, Python, Tableau, Data Studio, etc.
Ability and flexibility to travel for business as required
Desired Characteristics:
Prior experience in using online behavioral data and analytics to drive growth in digital and non-digital channels
Hands-on experience in analytical techniques such as attribution modeling, A/B testing, design of experiment
Understanding of credit card and consumer finance industry dynamics and P&L
Knowledge of retail POS and merchant data
Experience with digital tools such GA360, Adobe/Omniture, CM360, BQ, MC T&L, DY, etc.
Strong inter-personal skills, with ability to influence across cross-functional teams
Direct experience in site analytics, display advertising, paid search and affiliate
Grade/Level: 10
The salary range for this position is 100,000.00 - 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology
