Job Description:
Role Summary/Purpose:
This role will be a National Account Manager that works in close partnership with Verizon’s Major Agent Owners' HQ leadership to lead engagement and support of the credit program. This person will work with the Agents C Suite HQ partners to provide strategy and growth mechanisms for the credit program. They will support, diagnose, coach, counsel, cotravel and train Field Leadership personnel to ultimately accomplish/exceed credit goals within an assigned Territory of the country.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Deliver on Verizon’s credit program objectives for applications, new accounts and credit sales through the development and execution of initiatives across stores per assigned Verizon Agent Owner.
Develop productive relationships with Verizon’s Agent Owners’ HQ senior Field leadership to influence and educate on the importance of credit in order to ensure performance levels for applications, new accounts and credit sales are met or exceeded.
Partner with Agent Owners HQ Leadership and drive accountability by supporting their brand, culture and values to deliver on strategic action plans and drive key program performance indicators. This may include special emphasis on lower performing stores across the owner enterprise or focusing on improving the customer experience.
Capture and communicate the voice of the Field to multiple stakeholders at Synchrony and Verizon to aid in the development, implementation and monitoring of new or improved initiatives or strategies to improve credit performance for applications, new accounts and credit sales.
Visit Verizon Indirect/Agent stores to assess level of credit support and diagnose territory and store level performance issues. Visits and travel may include Agent Owner’s HQ leaders.
Partner with marketing to support client and Field Sales strategies to drive improved credit performance for applications, new accounts and credit sales.
Tactically support the Agent HQ Field teams at all levels of the organization to provide them with reporting, analysis, recommendations for improvement and any other information that will aid in ensuring compliant performance in all stores.
Partner with the Synchrony Financial Compliance team as the point-of-contact to ensure point-of-sale (POS) and in-Store compliance to mitigate exposure/risk.
Develop methodologies to collect competitive intelligence, changes in market conditions and identification of opportunities to share internally and with client Field leadership.
Support the Sales Force Effectiveness Manager(s) by being an active participant in the development and use of Salesforce, Seismic and other brand strategies, initiatives and training materials. This will also include sharing of best practices across the enterprise to drive credit program utilization.
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
- Bachelor’s degree and 3+ years’ experience working in the retail or financial services industry or in lieu of completed degree, HS diploma/GED and 5+ years’ experience working in the retail or financial services industry.
Minimum of 3 years of Field or outside sales experience.
Minimum of 2 years Client Relationship/Development Management experience.
Experience of 2 years working with C-Suite level management.
Experience developing presentations and pitching to all levels of management.
Proficiency with MS Word, Excel, and PowerPoint.
Willing to travel up to 75% of the time and includes company car.
Desired Characteristics:
Sales experience in telecommunications, specifically wireless products and services.
Excellent client relationship skills, demonstrating the ability to build and maintain strong, business-oriented relationships with leaders at all levels.
Openness to coaching and ability to learn quickly, with the ability to lead through coaching and motivation.
Customer focused mindset with ability to respond quickly to customer needs, with an understanding of varying client cultures and values.
Clear, concise communication skills – both written and verbal.
Ability to successfully manage multiple priorities.
Strong project management and/or territory management skills.
Greenbelt Training will be a plus.
Experience with Salesforce, private label sales and marketing will be a plus.
Grade/Level: 11
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
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