Hastha Solutions Pty Ltd Jobs

AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane

Hastha Solutions Pty Ltd

AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane

Posted Yesterday

Be an Early Applicant

In-Office

Sydney, New South Wales, AUS

Senior level

In-Office

Sydney, New South Wales, AUS

Senior level

Leads Amazon Connect architecture, configuration, integrations, security, troubleshooting, operational support, and platform optimization. Designs contact flows, routing, conversational AI, APIs, event-driven solutions, analytics, identity integrations, and infrastructure automation. Owns technical delivery, platform quality, resiliency, and simplification while mentoring engineers and coordinating AWS, vendors, and internal stakeholders.

The summary above was generated by AI

Urgent requirement of AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane

Requirements

Key Technical Skills:

· Amazon Connect architecture, configuration and platform administration

· Contact Flows, routing strategies, queues, profiles and customer journeys

· Amazon Lex bot integration and conversational AI design

· Connect APIs, Lambda integrations and event-driven architectures

· Contact Trace Records (CTR), Kinesis streaming and analytics integrations

· Amazon Connect security, SAML/SSO and identity integration patterns

· Workforce Management, Quality Management and Contact Lens capabilities

· Connect platform troubleshooting, operational support and service optimisation

· Infrastructure as Code and DevOps adoption for Amazon Connect configuration management

Technical Lead Behaviours

· Provides authoritative technical leadership for the Amazon Connect platform

· Drives solution design alignment

· Owns technical delivery outcomes and platform quality standards

· Helps inform decisions balancing business and technical requirements

· Coaches and mentors engineers to build long-term Amazon Connect capability

· Proactively identifies design, delivery and operational risks

· Collaborates effectively across AWS, vendors and internal stakeholders

· Leads platform simplification and automation outcomes

· Promotes operational excellence, resiliency and customer experience outcomes

Duration: 06 Months and possible extension

Eligibility: Australian/NZ Citizens/PR Holders only

Email: [email protected]

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