Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.
Job Description
· To coordinate all internal and external correspondence, incoming mail, and appointment diary for the HOD.
· To keep daily, weekly and monthly reports organized by date, including daily quality control reports, maintenance requests, incident reports etc.
· To be familiar with all maintenance contracts and to ensure these are renewed in time annually.
· To ensure all warranties of equipment are monitored and kept up-to-date.
· To prepare all purchase order requests for the engineering department.
· To handle and manage the petty cash as per company procedure.
· To ensure that the preventative maintenance program is being executed and reported.
· To work closely with the housekeeping department.
· To provide a courteous, professional, efficient and flexible service at all times.
· To be fully conversant with all services and facilities offered by the hotels.
· To utilize OPERA PMS as and when required.
· To ensure that the engineering office and surrounding area is kept clean and organized at all times.
· To ensure all guests complaints are logged and brought to the attention of the hotel manager and entered in guest profile.
· To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.
· To carry out any other reasonable duties and responsibilities as assigned.
· To use computer system for all work orders.
General
· To understand and strictly adhere to the rules & regulations established in the Employees’ Handbook and the hotel’s policy on fire, hygiene, health & safety.
· To always work to the best of your ability.
· To be financially aware and aim to strive for a successful profitable business.
· To report for duty punctually.
· To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times.
· To maintain a high standard of personal appearance and hygiene at all times.
· To maintain a good rapport and working relationship with all staff.
· To be fully aware and cooperate with all the security policies.
· To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times.
· To provide and maintain the highest possibly service standards to our clientele at all times.
· To use your knowledge to the best of your ability with regard to legal matters.
· To never be under the influence of drugs or alcohol when on duty.
· To be familiar with the emergency procedures of the hotel.
· Never to communicate to any members of the press with regard to Al Rayyan Hospitality, its clientele and the owners of the hotel.
· Not to carry any weapons on property.
Qualifications
• College diploma in Hotel Management or related field.
• Two years operating experience in a hotel engineering department.
• Familiar with the operations and priorities of all other hotel operating departments.
• Computer skill
• Communication skill
