As a Brand Champion, you will guide customers in using Tracksuit data, foster relationships, drive retention, and seek growth opportunities.
As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
This role is all about building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, being their first point of call for all things Tracksuit Dashboard and looking for ways to drive retention and growth amongst your customers.
As we build an incredible platform that our customers LOVE, we’re also cultivating a community for brand marketers and ambitious leaders of growth brands. This role is central to the expansion of Tracksuit in Australia by fostering relationships and delivering best in class engagement.
Why this role is exciting?
You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment. We also work closely with many of Australia’s most epic brands and marketers. We think we’ve got the best customers you could ask for, these brand marketers are cool, creative and love to push the boundaries. You’ll have the unique opportunity to shape the way Tracksuit engages with these awesome humans.
As our Brand Champion you will be responsible for:
- Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking
- Onboarding some of the world's most exciting brands and helping them navigate the Tracksuit platform. Providing ongoing support for your book of business
- Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities
- Sourcing customer feedback and seeding this information appropriately into the product team
- Looking for opportunities to improve and optimise the customer journey
- Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction
- Surprising and delighting our customers with your enthusiasm and love for their products and services
That's the role, so who are you?
- You've got proven experience, success & progression in a Customer Success or Account Management role (ideally within SaaS)
- You understand why good branding is critical to a business’ success (and why it’s important to track that!)
- You may have worked in marketing, market research or with consumer brands and understand Tracksuit's unique value proposition
- You thrive in fast-paced environments
- You're thoughtful, kind and empathetic - collaborative and love learning new things
- You're obsessive about customer experience and thrive on understanding customer problems and creating the best solution
- You have high standards, attention to detail, and are a great communicator using a range of tones of voice whilst interacting with a broad range of customers
- You have experience with CRM & CS tools to optimise customer journeys (we use Vitally and Hubspot)
Why join us at Tracksuit?
As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don’t take our word for it! You’ll be joining the:
⦿ Mumbrella Marketing Company of the Year 2022
⦿ HRD Employer of Choice <200 Staff 2024
⦿ NZ Hi Tech Awards, Emerging Company of the Year 2024
⦿ AFR Best Place to Work Media and Marketing (4th place) 2024
At just over 3 years old, we're incredibly grateful and excited to be working with over 500 epic brands across NZ, AU, USA, Canada and UK, like frank body, MyFitnessPal, Sharesies, Bondi Sands and more.
Tracksuit’s vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We’re doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.
We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.
Underpinning the experience are our great benefits, including:
⦿ Compensation: Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team.
⦿ Bonus Scheme: An annual company-wide performance bonus to celebrate hitting our targets together.
⦿ Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.
⦿ Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, and 6 weeks of paid annual leave.
⦿ Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
⦿ A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
⦿ Flexible working: We have beautiful offices in Auckland, Sydney, London, and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/in-office work.
⦿ Most importantly, when you join, you’ll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal, and we're practical and ready for anything.
Top Skills
CRM
Cs Tools
Hubspot
SaaS
Vitally
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