Brand Experience Specialist

WHO WE ARE 

We’re a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service. 

From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.

Whether you’re looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.

WHY WE LOVE IT 

Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.

We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.

HOW YOU WILL DO IT

Purpose Statement: The Brand Experience Specialist is a passionate brand-builder, an influencer, an exceptional communicator who embraces high learning agility. They play a critical role in delivering and executing a total brand experience for their assigned region or site. This role reports directly into the Manager, Regional Brand Experience and serves as an extension of the global Brand Experience Team by understanding and prioritizing Strategic Brand Foundations in order to deliver exceptional total brand experiences that are in direct alignment with their region or site growth strategies. Partnering closely with regional or site leaders, they seek to understand Plexus strategy and regional/site growth strategies, key differentiators, market sectors and customers/targets in order to bring tailored experiences to life.

Key Job Accountabilities:

• Partner and collaborate across the global Brand Experience team to champion building the Plexus brand by adhering to and promoting Strategic Brand Foundations in order to deliver best-in-class experiences. Bring forward recommendations for local cultural adaptations for consideration in support of building brand affinity and advocacy within the region.

• Support and deploy various brand activations across the region and/or site, and lead execution of local brand communication channels as assigned, which may include social media execution, community event coordination, external communications, talent acquisition collateral, employee engagements, regional communications and videos, etc.

• Lead the customer visit process by proactively aligning with key stakeholders, driving agenda creation and facilitating all visit logistics to ensure a seamless experience and alignment with the desired outcome of the visit. Own the site tour strategy, planning and execution to bring tailored experiences to life through site messaging, product displays and relevant tour content.

• Mentor and guide Customer Experience Assistant (when applicable) and/or Site Administrators, ensuring that they consistently deliver exceptional on-site brand experiences, adhere to Strategic Brand Foundations and prioritize a customer-focused mentality.

• Leverage a data-driven mindset to track progress against KPIs across the total brand experience. Identify and utilize tools and technologies, such as site visit survey, customer feedback platforms, analytics software, and the customer relationship management (CRM)

Education/Experience Qualifications:

• Typically Education/Experience Qualifications: 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or equivalent work experience.

Other Qualifications:

• Outstanding customer focus and demonstration of the ability to lead cross-functional teams

• Ability to influence without authority and navigate a matrix organization

• Exposure to brand-building in multinational organization

• Strong desire for continuous learning and improvement

• Excellent organizational, multi-tasking and prioritization skills

• Experience with travel arranging

• Ability to maintain confidentiality

Travel Requirements:

• Less than 20%

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at [email protected]. Please include your contact information and clearly describe how we can help you.

The email address above is for accommodation requests only and cannot be used to inquire about the status of applications.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!