Business Analyst, Client Portal Team

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

As a Business Analyst, you will be responsible for driving user research, analysing, understanding and documenting feature requirements to effectively communicate to engineering teams and other stakeholders. You will be required to clearly document and communicate complex requirements, solutions and processes, and play a key part in process improvements and facilitating sessions that are focused around this. Since Iress is a global company, you will also be expected to collaborate with colleagues in different time zones (mostly in the UK).

• Working with UX designers to develop mockups and clickable prototypes of proposed solutions

• Understanding and effectively communicating product requirements to engineering team and other stakeholders

• Creating, maintaining and updating detailed documentation as required as well as workflows and user stories for our products

• Gaining a detailed knowledge of our product suite across Wealth

• Assisting in identifying product and process weaknesses and possible refinements in an environment of continual evolution and improvement

• Being involved in organising/facilitating sessions with the team that are focused on using metrics to drive improvements

• Ensure customer value is delivered frequently and appropriate measures are in place

• Keep up-to-date with organisational delivery frameworks and approaches

• Have a collaborative approach with team members in a self-autonomous squad where everyone is involved in product decisions

• Building strong internal and external relationships and open communication channels with a variety of internal and external stakeholders

• Excellent verbal and written communication skills with the ability to confidently liaise with a variety of internal and external stakeholders, both technical and non-technical

• Recent experience working as a Business Analyst

• Experience in developing mock-ups or other artifacts to help stakeholders understand proposed solutions

• Ability to critically evaluate and improve processes

• Willing to work with others in a collaborative team environment

• Ability to meet timeframes and deadlines

• Not afraid to challenge the status quo

• A keen eye for detail and the ability to solve complex problems

• Experience in Agile ways of working and result-oriented culture

• Take personal ownership of work and be able to work autonomously

• 8 additional paid days per year to extend your weekends

• Hybrid working  

• Generous cash bonus for every successful referral 

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Access to learning and development programs through LinkedIn 

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated. 

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace. 

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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