Business Analyst

About the Role

Discover the opportunity to make impactful decisions and drive transformation through IFS Field Service Management (FSM) solutions. In this role, you will collaborate with business stakeholders, functional teams, and technical specialists to design and optimize field service processes that improve operational efficiency, workforce productivity, customer service, and service delivery outcomes.

You will play a key role in translating business requirements into scalable IFS FSM solutions, supporting process improvements across service management, work order management, scheduling and dispatch, mobile workforce enablement, and customer service operations.

Key Responsibilities:

• Lead business process analysis and design activities focused on IFS FSM capabilities and service management processes.
• Gather, analyze, and document detailed business, functional, and system requirements.
• Design and optimize service workflows, scheduling, dispatch, maintenance, and field service operations using IFS FSM best practices.
• Serve as the primary liaison between business stakeholders and delivery teams to ensure alignment of business objectives and solution outcomes.
• Facilitate workshops, process mapping sessions, and requirements-gathering activities.
• Support solution design, testing, user acceptance activities, and deployment planning.
• Identify opportunities for continuous improvement and recommend enhancements leveraging IFS FSM functionality.
• Collaborate with cross-functional teams to deliver high-quality, scalable field service solutions.

HERE'S WHAT YOU WILL NEED

• Hands-on experience with IFS Field Service Management (FSM) and field service business processes.
• Expert proficiency in Requirements Analysis.
• Expert proficiency in Business Process Design.
• Strong understanding of service management, work order management, scheduling, dispatch, and field workforce operations.
• Minimum of 2 years of relevant experience in business analysis, process design, or enterprise application delivery.
• Bachelor's Degree in a relevant field.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 
As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.
Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement