Business Analyst

Job Summary

As a Business Analyst in Billings & Credit, you are an important contributor to analysing business problems and recommending solutions which drive data decision making within our organisation.

As a Business Analyst, you will use your analytical skills and experience to contribute to specialist analysis which leverage a variety of analytical tools to draw critical insights which drive commercial outcomes. To build capability for coverage against TCP Billing and Credit obligations.

Make a difference

As part of Financial Operations and Reporting, your mission will be to bring together and simplify customer services operations and internal support services. Deliver great experiences, simplify and innovate, and drive profitability across a global operating footprint.

Key Responsibilities

• Deliver the Billing Controls Governance & Development Program of Work to achieve key targets to ensure compliance with Billing and Credit TCP obligations.
• Liaise with key BU/product/system leads in order to obtain a deep understanding of the billing and credit activities and the supporting processes and systems architecture
• Understand the key customer lifecycle processes that can adversely impact a customer and to mitigate these through controls built using SQL and Data360
• Define Requirements, Design, Build, Test and Deploy analytics
• Identify process gaps and key pain points in the processes leading to billing and credit breaches

About you

To be successful in the role, you'll bring skills and experience in:

• Strong analytics / programming experience.
• Tertiary qualified in Commerce, Business, Information Systems, Statistics, or related discipline.
• Proven data extraction, cleansing and manipulation skills.
• Significant experience with data manipulation, using CAATs (Computer Aided Audit Tools), SQL, Excel
• Good knowledge on Microsoft presentation/projects software e.g. PowerPoint and Project
• Experience in Billings and Credit
• Strong communication and presentation skills (written and verbal) are desirable.
• Strong relationship building, interpersonal and negotiation skills, ability to establish rapport, influence outcomes and gain co-operation of others.
• Analytical and process design skills
• Experience and understanding of the telecommunications industry will be looked upon favourably.

If this opportunity sounds like a perfect fit for you, we encourage you to apply!

We fully embrace flexibility and choice at Telstra, and it is as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how this role could be flexible for you!

We are committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.