Assist in strengthening customer relations, conducting market and user research, deploying materials, and facilitating communication with business partners.
Business UnitWhat the Role Entails- Business Operations: Collaborate with Business Development (BD) to strengthen customer relations and explore business opportunities .
- Facilitate cooperation with Key Account (KA) merchants or institutions regarding access, materials, and activities.
- Market Research, including but not limited to: A. Store Inspection: Conduct on-site visits to assess the material deployment of offline stores. B. Market Dynamics: Regularly gather crucial market information through online research, industry reports, and on-site visits to assess and compare payment health. C. User Research: Conduct on-site visits or online surveys to gather statistics on user penetration rate and user experience.
- Material Deployment: Arrange on-site material deployment for areas or scenarios not easily covered by institutions.
- Business Communication: Assist in the communication explaining our product updates and opportunities with our business partners, eg. merchants, banks, fintechs, government, and companies.
- Collaboration Exploration: Forge collaborations with university clubs, key commercial areas, etc., to execute user community marketing penetration, observe consumption in situ, conduct research and statistical analysis, and explore cooperation opportunities within the WeChat ecosystem.Who We Look For- Excellent communication skills, coupled with enthusiastic and exothermic personality, fluent in both Chinese and English to deal with HQ-based colleagues and international stakeholders
- Strong project management and execution capabilities, able to deliver high-quality summary and analysis reports
- Self-motivated and self-managed, capable of independently and proactively completing work tasks
- Familiarity with the WeChat and WeChat Pay product ecosystem, understanding of payment industry operations, and preferably with experience in industry operations, merchant operations, or channel management with successful project experienceEqual Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Top Skills
Wechat
Wechat Pay
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