Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
About Us
At Wiley, brilliant minds power infinite possibilities. For more than 200 years, our people have transformed knowledge into discoveries that shape the world — and today, they’re driving what’s next in science, education, and publishing. Join a team of innovators, creators, and experts whose impact reaches everywhere. With flexible benefits, a culture of curiosity and collaboration, and limitless opportunities to grow, your talent can achieve breakthroughs that matter.
Integro Learning delivers behavioral assessment tools and workplace learning programs that help organizations improve communication, leadership, and team effectiveness.
Our core offering is a talent behavior assessment toolkit, delivered through a value-added, platform-based model across leadership, HR, and organizational development sectors.
Position Overview
This role is responsible for delivering sales, account management, administrative, and platform support functions to ensure effective client engagement, smooth training delivery, and ongoing account growth.
Key Responsibilities & Duties:
1) Sales/Account Management
Building, maintaining and developing relationships with client accounts & key contacts.
Manage client session bookings from initial enquiry, quotes, and sourcing facilitator before handing off to training coordinator.
Nurturing Leads to convert into Accounts and Orders.
Maintaining and managing Accounts through Business Central and Salesforce platforms via task setting and follow up
Nurturing open Opportunities through the stages to invoicing
Involvement and planning of yearly sales budget and monthly targets
Support content creation with Marketing for our monthly newsletters and campaigns
Participate in regular sales and team meetings and provide support to team members as required
2) Administration Support
- Manage accounts and conduct business development activities including responding to sales enquiries about the ED and 5B suite via email and phone.
- Troubleshoot issues within EPIC platform
- Update and maintain client records in Business Central and Salesforce Platforms
3) Platform Administration
Administering platform services via the Intégro EPIC account, gathering participant information, providing quotes, issuing invitations
Other tasks as requested by management
KEY PERFORMANCE INDICATORS
Achievement of individual revenue and activity targets (quarterly and annual)
Catalyst platform adoption rate across managed accounts
Lead conversion rate (leads to accounts/orders)
Client retention and account renewal rate
CRM data accuracy and task completion in Business Central and Salesforce
QUALIFICATIONS AND EXPERIENCE
Required
Minimum 3 years of experience in a B2B sales, account management, or client relationship role
Demonstrated ability to manage a portfolio of accounts and meet sales targets
Experience using CRM platforms (Salesforce preferred)
Strong written and verbal communication skills
Preferred
Familiarity with Everything DiSC, Five Behaviors, or similar behavioral assessment products
Experience in L&D, HR consulting, or professional development industries
Tertiary qualification in business, marketing, communications, or a related field
EMPLOYMENT CONDITIONS
Employment type: Full-time at the office in Dee Why area.
Remuneration: Reasonably structured compensation matrix with progressively developing business and growing market Base salary + commission / incentive
Travel requirements: Occasional domestic travel
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.
