Business Operations Consultant

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Business Operations Consultant is responsible for performing and implementing process improvement initiatives across Business Operations to deliver best practices for the Datacom Business.

This role with be based in our Sydney office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Business Operations Consultant you will be focused on:

• Facilitating and participating in cross-functional project teams.
• Developing metrics that provide data for process measurement and identify indicators for future improvement opportunities.
• Collecting data to identify root cause of problems and analyse best practices for techniques and processes.
• Measuring performance against process requirements. Aligning improvement initiatives to performance shortfalls.
• Providing consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Performing cost and benefit analysis.
• Analytical tasks including data ingestion, data analysis, data automation and data management.
• Communication of data insights to both technical and non-technical audiences

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Strong experience in Power BI and Microsoft Office suite
• Excellent written and oral communication

Nice to have:

• Experience in SQL, Python and/or Power Automate
• Experience in Salesforce reporting
• Prior experience in an IT Customer Support role, preferably in licensing

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.