Capacity Engineer

Company Description
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are redefining markets and changing the perception of enterprise software. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution.
Our platform delivers digital workflows that create great experiences and unlocks productivity.
ServiceNow cloud services automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for employees, users and customers while transforming the enterprise.
Job Description
Are you an aspiring Capacity Engineer eager to grow your career? We are on the lookout for talented individuals early in their professional journey who are excited to learn, develop, and be mentored by industry experts.
As part of our Global Cloud Services team, you'll play a critical role in ensuring efficient capacity management for our systems. Reporting directly to the Manager of Capacity Management, this position offers a unique opportunity to work alongside experienced professionals in a collaborative and supportive environment.
This role will be involved in

• Managing, monitoring and manipulating the server farm behind ServiceNow cloud
• Working directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
• Enhancing processes and tools necessary to simplify and provide consistent project execution
• Providing proactive management and innovation to ensure 100% success of ServiceNow cloud automation

Qualifications
Essential

• Proficiency in ServiceNow platform.
• Knowledge of SQL and database concepts.
• Familiarity with DNS, DHCP, and PXE boot processes.
• Intermediate-to-advanced network troubleshooting skills.
• Experience in scripting (JavaScript, Python, Perl, Unix Shell, PowerShell).
• Incident, problem, change, and escalation management expertise.
• Basic understanding of enterprise server hardware.
• Experience deploying bare metal servers.

Preferred

• 2+ years in customer-facing technical support (web products or e-commerce).
• Basic understanding of ServiceNow asset management.
• Familiarity with storage configuration and management.
• Knowledge of Puppet or similar configuration management tools.
• Coding experience (Unix Shell, Python, C, C++, or JavaScript).
• Ability to work shifts or be on-call (starting 4-6 months into the role).
• Experience monitoring large-scale systems and networks.
• Bachelor's degree in Computer Science or equivalent.
• Strong interpersonal and communication skills.

If you're ready to kickstart your career in capacity management with an organization that values mentorship and innovation, we'd love to hear from you!
Why ServiceNow
ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.
Work-life balance and well-being are our topmost priorities.
We offer flexible work arrangements.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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