CTP Case Manager

• Permanent Full Time

• Location: Parramatta & Lismore

The opportunity

At QBE, we’re growing and we want you along with the journey – make a positive difference in people’s lives and grow your experience in Compulsory Third Party Insurance Claims. We are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team to support people to get their lives back on track after a Car Accident Injury.

Your new role

At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, you will assist injured workers with their injury management whilst maintaining relationships built on trust with all stakeholders involved.

• Experienced delivering exceptional customer service.

• Continue to learn and grow your knowledge through an ever-changing variety of situations and challenges

• Build and maintain strong relationships with customers by guiding and supporting them through their recovery

• Work in a fast-paced and dynamic work environment

• Managed end to end claims with the help of your leaders

About you

You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. To be successful in this role, you will also bring:

• Insurance claims or allied health experienced - highly desirable

• Be customer focused and genuinely care about people

• Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life)

• The confidence to make decisions and be empowered

• Be able to actively listen to people and guide people through the claims process in a natural and empathetic manner on the phone

• Strong computer skills and the ability to pick up new computer systems

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

PLEASE NOTE - DUE TO THE CHRISTMAS CLOSE DOWN PERIOD THERE WILL BE A DELAY TO A RESPONSE TO YOUR APPLCATION. THE RECRUITMENT TEAM WILL BE IN TOUCH POST 6TH JANUARY 2025.