Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Lead high‑impact change across people, process, technology and safety to shape the future of Flight Operations at Qantas
- Translate strategy into action with clear change plans, engagement approaches and targeted interventions
- Permanent full-time position based in Mascot, Sydney
At Qantas, we represent Australia to the world. We’re known for our spirit, mateship and a can-do attitude. We see it as our responsibility to take ownership and drive outcomes, taking the organisation forward. We won’t settle for less than the best outcome. We each have the opportunity to add value and make an impact on the business.
Reporting to the Head of Programs and Performance – Flight Operations, the Change Manager, Flight Operations will lead change management support across key programs and initiatives spanning people, process, technology, systems, safety and operational outcomes. The role ensures that change is understood, adopted and embedded so that our people and the business are ready, willing and able to transition effectively into new ways of working.
Working closely with project teams and impacted business areas, the Change Manager, Flight Operations will drive leadership alignment, stakeholder engagement, change impact assessment, strategy and planning, readiness, and delivery. The role may support a major transformation program or a portfolio of smaller initiatives, depending on business need.
Success in this role requires bringing stakeholders on the journey from the outset — building alignment on the strategic intent, guiding them through the change process, and ensuring a smooth handover into BAU operations.
What you’ll bring to the role:
- Strong track record delivering impactful change across significant transformation initiatives.
- Exceptional relationship‑building skills, with the ability to engage confidently across all levels and adapt to diverse viewpoints, styles and cultures.
- Self‑driven and proactive, with the resilience to navigate ambiguity and complexity using a pragmatic, solution‑focused approach.
- Strong negotiation and influencing capability, able to shift mindsets and manage even the most resistant stakeholders.
- Strategic thinker with the ability to balance long‑term vision with day‑to‑day delivery.
- Experience working with modern methodologies such as design thinking, Lean and Agile.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Monday 12 January 2026
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
