Change Manager - 12 Month Position

This role will be a 12-month secondment opportunity for an internal candidate or a 12-month Maximum Term Contract for an external candidate

Who we are

The Financial Crimes Services (FCS) brings together key capabilities to disrupt financial crime & deliver on our regulatory obligations to protect our customers and community.

This role will join the FC OCM team, which supports the execution of the Group’s Financial Crime Compliance strategic initiatives. Working in partnership with our Crews and business stakeholders, the OCM team aims to simplify changes for our people and customers. Together we educate, enable, and embed financial crime across the business. The FC OCM Team value trust, flexibility, transparency, and a strong sense of ownership and accountability.

Role overview

As the Change Manager, you will lead a Crew’s change initiatives impacting thousands of people, giving you the opportunity to use your agile mindset, think creatively and deliver high quality change interventions that are fit for purpose.

You will partner with a Crew Lead, Product Owners, change owners, squads, and key senior business stakeholders to understand and manage the change for your designated crew, you will lead the approach and delivery ensuring effective and sustainable embedding of change. You will report to a Chapter Lead within the FC OCM team.

Within this role you will be comfortable independently delivering end-to-end change. It will be important for you to have had experience conducting stakeholder analysis and change impact assessments to evaluate the scope of change, business readiness, and potential risks. You develop and deliver change management plans and integrate them into project plans in collaboration with Crew and Working With Agile (WWA) teams across agile methodologies.

Key Responsibilities

• Leads the effective delivery of the Crew change solution; working cross functionally to ensure the change outcomes are successfully achieved.
• Deliver on change impact assessments that reflect an understanding of the business and other areas of the Group, associated people risks and how these impacts will be managed.
• Proactively contributes to the development of Crew and squad’s change objectives and measures of success, design and develop change collateral as required
• Lead and facilitate key engagements such as change workshops to support the facilitation of end user training or upskilling of subject matter experts as required to enable the required capability/skill transfer for the change.
• Transition change into business as usual, using metrics to monitor progress /adoption / sustainability
• Be a trusted advisor to crew delivery teams; stakeholders and senior leaders; working as a key business partner/advisor.

We’re interested in hearing from people who have:

• A minimum of 2 years proven change and communications experience at a manager level, ideally managing complex change initiatives across a matrix organisation
• Ability to influence stakeholders at all levels, work in a fast-paced and dynamic environment and navigate ambiguous and complex organisational contexts
• Led the design and coordination of hands-on training and support modules to ensure the smooth adoption of changes across the organisation
• Exceptional written and verbal communication and presentation skills, to audiences of varying seniority
• Experience in delivering change initiatives end-to-end, ideally across Retail Banking and Business Banking customer facing teams, and support office teams in Operations and Technology
• Financial Crime Operations experience & knowledge is highly desirable but not mandatory
• Change management, or Project management certification is preferred but not mandatory

Advertising End Date: 09/12/2024