Channel Lead - Customer Partnerships

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Key Account Management – MedTech (No Commission)

Job Category:

People Leader

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About The Company

Johnson & Johnson Vision is a member of the Johnson & Johnson Family of Companies. We are a leading global optical company that develops life-changing techniques for all ages.

Since debuting the world’s first disposable soft contact lens in 1987, it has been helping patients see better through their world-leading ACUVUE® Contact Lenses.

The Opportunity

An opportunity has become available for a results driven Channel Lead – Customer Partnerships to join our Vision Care Team in Sydney.

As leader of the Vision Care Key Account Team (2 direct reports), this role turns market and consumer insights into bold, tailored account strategies to unlock mutual growth for ACUVUE and our customers. You will deepen collaborative partnerships with customers and internal teams, align field execution to joint business plans, and set measurable targets to manage risk and capture opportunities. You will also steward your team as they lead Myopia Commercial strategy and Vision2U remote team to drive sustained category momentum.

Responsibilities

• Lead strategic customer partnerships to accelerate contact lens category growth and ACUVUE market share through high-impact joint business plans and promotions.
• Translate market and consumer insights into actionable category strategies that drive sales and assortment decisions
• Lead category information days with customers to build value and deepen J&J expertise via insight sharing, cross-functional stakeholder collaboration and joint plan alignment.
• Coach and develop two Strategic Account Managers to strengthen customer relationships and ensure consistent field execution.
• Negotiate contracts and manage account performance, ensuring alignment with customer priorities and company goals.
• Build compelling business cases for promotional activity and manage forecasting with a focus on accuracy.
• Oversee investment budgeting (Gross‑to‑Net), track business plan progress, and drive gap‑closure initiatives.
• Monitor customer campaigns and ROI to optimize execution and sustain category momentum.

About You

• Bachelor's degree (business preferred).
• 6+ years Key Account Management in multinational organisations with major grocery/pharmacy experience; Category strategy and consumer healthcare a plus
•  3+ years people management.
• Strong commercial acumen: P&L ownership, forecasting, and business‑case development.
• Insights‑driven strategic thinker who balances big‑picture vision with attention to detail.
• Proactive, persuasive leader and collaborator with exceptional communication skills who delivers results under pressure.

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits:

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2024

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

All applicants must have rights to work in Australia.

Required Skills:

Preferred Skills:

Account Management, Alliance Formation, Client Management, Commercial Awareness, Customer Centricity, Customer Experience Management, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Medical Technology, Personalized Services, Relationship Building, Revenue Management, Solutions Selling, Strategic Sales Planning, Sustainable Procurement, Team Management, Vendor Selection