Why work with Assurant?Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology moreaccessible and eco-friendly.Some of the benefits you'll get working at Assurant include:
- A cultural day off to celebrate what’s important to you
- International and Local mentoring programs
- Discounted Employee Share Purchase Program
- Diversity panels and employee resource groups
- 6 weeks company paid parental leave including superannuation contributions while on unpaid leave
- Development programs and support for higher education
- Novated vehicle leasing
- Volunteering leave to give back to the communities we serve
What's the role about?Channel Optimisation Manager will be responsible for the strategic development of key, assigned clients. This will include retaining and extending the client contract, building a wide, deep network of client contacts, delivering the annual operating plan and identifying and delivering growth opportunities, day to day management of the client, delivery of our service obligations and working with key functional areas to enhance continually the customer experience. The role will include supporting the profitable growth of the client, the delivery of the plan and identification of new business opportunities
- Work alongside the Account Director (Channel Optimisation Lead) and liaise with clients in multiple territories to create the annual client plan, ensuring stakeholders are aligned during delivery of this plan
- Contribute to the creation of and delivery of client P&L as well as identifying and delivering new business opportunities to drive incremental value
- Develop and maintain sustainable and profitable long-term relationships with clients, ensuring optimisation and engagement with strong strategic direction
- Build effective and strategic client relationships, positioning Assurant as a trusted advisor and be responsible for day-to-day management of the client account
- Build sustainable client relationships and develop enhanced client engagement through driving client understanding and advocacy
- Contribute towards the commercial management, development and delivery of client plans – being specifically responsible for key accounts.
- Lead and where needed support the Account Director Channel Optimisation Lead in the delivery of specific goals within client plan
- Responsible for preparation of meeting materials, minutes & action logs
- Responsible for service delivery and ensuring that key SLA and KPIs are delivered
- Maintain oversight of the contracted service to the client, quickly Identifying and resolving issues which may arise with customer experience via analysis of customer feedback, root cause analysis of complaints and deliver an action plan to remediate and removing points of friction through driving continuous improvement
- Responsible for delivery of client requirements via management of an internal virtual team.
- Support, mentor and develop new team members
- Ensure that both internal and external governance processes are adhered to
Does this sound like you?
- Excellent Client relationship management skills
- Excellent customer service provided through good knowledge of product range, supporting systems and the business sectors that we work in
- A proven ability to build strong relationships with management & key internal stakeholders
- Successful track record of delivering customer change initiatives
- Knowledge of insurance sales processes, to be able to adapt processes effectively where appropriate to meet customer needs
- A broad, up to date knowledge of developments within the insurance and financial sectors and the markets in which our partners operate
- Ability to identify opportunities to develop and grow the Account
- Familiar with the relevant departmental and companywide procedures, policies and guidelines
- Good interpersonal skills, ability to work as a team member
- Skilled in Influencing and negotiation
- Effective communications and networking skills
- Strong Presentation Skills
- Business Consultancy skills
- A self-starter that is able to work with minimum supervision
If you’d like to discuss this role further, please click the link to apply.Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.For further information about Assurant, please visit our website at https://www.assurant.com/
