CHRO Solutions GTM for APAC

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Overview
As the CHRO Solutions GTM for APAC, you will serve as the Regional Interlock for the CHRO persona, connecting the Global GTM Center of Excellence (COE) with regional project organizations to drive cohesive go-to-market execution across APAC. You will champion the CHRO persona strategy in the region, ensuring alignment between global GTM frameworks and local project delivery teams while driving measurable business impact. This role is ideal for a results-oriented leader with a passion for cross-functional collaboration and strategic execution in complex, matrixed environments.
Key Responsibilities Regional Interlock & Alignment

• Act as the primary Regional Interlock for the CHRO persona between the Global GTM COE and APAC project organizations, ensuring seamless communication, strategy translation, and execution alignment.
• Translate global CHRO persona GTM strategies into regionally-relevant activation plans that resonate with APAC project teams and market dynamics.
• Partner with project organizations across APAC to understand regional priorities, constraints, and opportunities, incorporating this intelligence into global GTM strategy refinement.
• Facilitate bidirectional feedback loops between Global GTM COE and regional project teams to continuously improve offerings, positioning, and execution approaches.

GTM Strategy & Execution

• Develop, prioritize, and refine CHRO persona GTM strategies specific to APAC in collaboration with the Global GTM COE.
• Lead the immersion and activation of CHRO GTM initiatives within regional project organizations, driving scalable and consistent execution to maximize pipeline generation, progression, and new net annual contract value (NNACV).
• Enable and activate field teams and project organizations on all CHRO solutions GTM plans, ensuring cohesive execution and alignment with regional business objectives.
• Design and execute scalable engagement models that reach multiple internal stakeholders and project teams simultaneously, maximizing regional impact.

Persona Ownership & Thought Leadership

• Serve as the regional subject matter expert and champion for the CHRO persona, representing regional perspectives in global GTM forums and strategy sessions.
• Elevate, simplify, and transform CHRO solution messaging in partnership with Industry teams and Global GTM COE, ensuring clarity and impact across all regional channels.
• Stay ahead of APAC market trends, competitive shifts, and emerging CHRO-related needs to inform regional GTM strategy and positioning.
• Represent the organization at regional industry events, panels, and executive forums as the voice of CHRO solutions.

Performance Management & Continuous Improvement

• Establish and track regional KPIs and OKRs aligned with global CHRO persona objectives, measuring effectiveness of GTM execution and project organization enablement.
• Analyze performance data and provide actionable insights to Global GTM COE leadership and regional project stakeholders.
• Foster a culture of innovation, collaboration, and continuous improvement across the regional GTM ecosystem.

Qualifications
Qualifications

• 7+ years of experience in GTM strategy, business operations, or program management, with at least 3 years in a senior role
• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments
• Deep experience engaging with senior stakeholders and influencing executive decision-making
• Strong analytical, communication, and storytelling skills
• Experience in SaaS, cloud, or enterprise technology preferred
• MBA or equivalent advanced degree is a plus

What We Offer

• Senior leadership visibility and impact across global and regional organizations
• A dynamic, collaborative environment with top-tier talent
• Competitive compensation and benefits
• Opportunities for growth and leadership across the organization
• Exposure to cutting-edge GTM strategies and persona-based marketing approaches

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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