CIAM Architect (Cyber)

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We are looking for an experienced Customer Identity and Access Management (CIAM) Architect to take ownership of digital identity strategy, solution design, and implementation for a major enterprise environment. This is a hands-on, high-impact role where you’ll shape how identity and access management is delivered across multiple business lines and digital channels.

In this role, you will define and maintain the overall Customer Identity Management strategy and roadmap, ensuring it supports all digital channels — including retail, staff, consumer, wholesale, and enterprise audiences. You will lead initiatives to deploy new capabilities and reference architectures that enable rapid digital transformation, providing the frameworks and guidance required for secure and scalable solutions.

You will also provide thought leadership in the areas of identity platforms, authentication best practices, and emerging trends, helping the organisation stay ahead of evolving technology and security standards. A critical part of your role will be to evaluate existing and potential new digital solutions, create rollout plans, and ensure that implemented solutions remain relevant, secure, and aligned with business needs.

Collaboration will be at the core of this role. You will work closely with solution architects, security specialists, and delivery teams to coordinate design activities across multiple projects with differing priorities and dependencies. You will be hands-on in producing high-quality design artifacts and will guide implementing teams by reviewing detailed technical designs. Operating in a fast-paced, agile ecosystem, you will need to adapt quickly to shifting priorities while maintaining focus on delivering robust and effective identity solutions.

• Proven experience as a CIAM Architect or Solution Architect in complex enterprise environments.

• Strong hands-on expertise with identity management platforms (ForgeRock, Okta, Ping Identity, Auth0, Azure AD B2C).

• Deep knowledge of authentication and authorization standards (OAuth2, OIDC, SAML, FIDO2).

• Ability to work across multiple concurrent projects and manage competing priorities.

• Excellent stakeholder engagement and communication skills.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks