Job Description:
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
We’re looking for a dynamic Accounts Receivable Leader to own and evolve our end-to-end customer issue resolution function across Australia and New Zealand—delivering seamless billing, dispute resolution, and credit processes that empower our mission to improve patient outcomes across healthcare, dental, and OEM sectors.
ANZ Accounts Receivable Leader
🚀 Why This Role is for High Performers
- Total Ownership: Lead the CIR process across ANZ—from billing to collections to dispute resolution—with full accountability for performance, strategy, and transformation.
- Impact at Scale: Influence customer experience for 2,000+ clients while managing a cross-border team of local and offshore analysts
- Strategic Partnerships: Build senior relationships with key stakeholders (AP managers, procurement heads, business owners) across the health and dental industry.
- Transformation Leader: Deploy global process frameworks, upskill teams, and lead change initiatives that shape the future of customer operations
- KPI Mastery: Drive measurable results in Days Sales Outstanding, dispute resolution cycle times, and overdue payments.
- Reports to Asia Business Operations Manager (also based in Sydney)
🧠 What You Bring
- Proven Leadership: You lead with clarity, empathy, and accountability—bringing out the best in diverse teams.
- Customer Obsession: You solve problems before they escalate, delivering a frictionless experience across the customer journey.
- Process Excellence: You see inefficiencies as opportunities and have a track record of improving operations using metrics, lean methods, or Six Sigma.
- Strategic Communication: You’re a confident communicator who can influence senior stakeholders and cross-functional teams with credibility.
- Technical Agility: Experience with multiple ERP systems and tools like Salesforce? Even better.
🎯 Qualifications
- 7+ years’ experience in Accounts Receivable, Credit & Collections, Customer Service, Procurement, Finance, or Supply Chain.
- Track record of leading and developing high-performance teams.
- Bachelor’s degree or higher.
- Fluent in English (written and spoken).
- Six Sigma, Agile or Project Management certifications are a plus.
🌍 What’s in It for You?
- Be part of a global, purpose-driven company improving lives by enabling better, smarter, safer healthcare
- Lead regional transformation projects with visibility and support from senior global leadership.
- Gain cross-functional exposure working with logistics, finance, IT, and commercial teams.
- Flexible work environment (office based in North Ryde) with career mobility across global markets.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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