You desire impactful work.
You’re RGA ready
RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.
Position overview
To provide administration support to the operational areas of RGA focusing strongly on the claims processes, as well as coordinating and supporting the Senior Operations Analyst in the day-to-day operations of the department. A comprehensive understanding of both the insurance and re-insurance industry, with the ability to maintain a high level of communication with internal and external clients, will be critical to this role.
Responsibilities
- Ensure the integrity of the operations of the claims department through accurate and timely processing of data
- Ensure the integrity of the claims data is maintained and all data validations are completed as planned
- Reconcile payments entered into Operations Claims database to ensure accuracy of reporting
- Maintain agreed service standards
- Provide reporting and analysis as required
- Follow guidelines to ensure that the Operations Department does not contribute to wide fluctuations in company results due to inappropriate statement processing or accruals
- Follow guidelines for various accounts including but not limited to Australia and New Zealand business within treaty parameters. Fully understand the written agreement as well as the intent of the agreement and establish the necessary processing steps to ensure accurate and efficient processing of the arrangements.
- Document and follow administration procedures
- Assist with projects or ad hoc duties as requested
- Ensure that data mappings for applicable portfolio are maintained and up to date
- Be curious to gain a thorough understanding of the impact the operations area has on the other departments within RGA
- Ensure any audit actions for applicable portfolio and followed up and actioned per allocated timeframe
Requirements
- Tertiary/TAFE qualifications in related discipline desirable
- Previous life claims administration experience is preferred
- High level of attention to detail with analytical ability
- Intermediate MS Excel skills and exposure with MS Access
- Strong client service focus
- Highly organised, delivery-orientated with the ability to proactively manage stakeholder expectations
- Excellent communication skills
- Highly motivated, results oriented and solutions focused
- Innovative, proactive and improvement oriented
- Ability to work effectively under pressure
- Have a curious mindset and not be afraid to challenge the status quo
#LI-JL2
What you can expect from RGA:
Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
Join the bright and creative minds of RGA, and experience vast, endless career potential.
