Claims Consultant

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

As a Claims Consultant, you’ll play a critical role in our Retail Life Claims team, guiding customers through life insurance claims with care, expertise, and efficiency.

What will you do

• Independently managing a portfolio of life insurance claims end-to-end
• Assess, analyse, calculate and finalise claims payments
• Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
• Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
• Participate in case conferences, peer case discussions, and instructing third party service providers

• Diverse backgrounds welcome – Nursing and allied health, (physiotherapy, chiropracting, remedial massage or sports injury, psychology), or finance, legal, or accounting experience to deal effectively with financial planners and self-employed individuals
• Or a Background in Income Protection claims, TPD claims, Group Life
• Customer-focused mindset – Strong communication, empathy, and decision-making skills
• Passion for guiding recovery – Experience in rehabilitation, return-to-work programs, or crisis management
• High Attention to detail – Ability to navigate complex processes with precision
• Curious and growth-focused – A commitment to continuous learning and professional development
• You’re accountable, resilient, and solution-focused—always striving for the best outcomes for customers and partners.

We’re looking for talented individuals with the relevant transferable skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.