Claims Insight and Analytics Senior Analyst

Company Description

• Modern CBD Office with onsite gym
• 99% Gender pay equity
• Work from home options

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

Job Description

This role is a unique opportunity within TAL to work closely with the Claims Insights and Analytics Manager, and the Head of Portfolio Management to drive optimal commercial and customer outcomes across TAL’s Individual Life Portfolio. You will use your life insurance acumen, as well as analytics and stakeholder management skills to provide actionable insights to the Individual Life Claims team. Your key accountabilities include monitoring and reporting on the key operational drivers of our claims experience, and executing on key strategic initiatives and other deep-dive insights. This requires you to be a valued business partner to the Individual Life Claims team and the broader Individual Life team to optimise outcomes for TAL and our customers. This is an analytics role that provides exposure to a very wide range of commercial issues with the potential to have real impact. It is the ideal role for a motivated and accountable actuarial candidate who has strong communication skills, likes to work across a variety of projects, and a quick learner with a keenness to understand and influence the end-to-end value chain and thrives in solving complex problems.

In this role you will: 

• Support the Individual Life Claim team with insights into the Claims portfolio to enable optimal operational and customer outcomes.
• Produce accurate weekly and monthly reporting to the Claims team and Senior Leadership Team on a timely manner.
• Be inquisitive in performing deep dives into claims data (structured and unstructured) to better understand the underlying drivers of claims. This will require building relationships with Finance and Claims teams.
• Utilise your analytics skills to develop, maintain and enhance BAU processes using SQL, Python/R, PowerBI and Excel to better understand the key trends in claims.
• Contribute to and drive key strategic projects and deep dive actuarial analysis utilising your insurance acumen, stakeholder management and analytical skills to support execution of the Individual Life Strategy. 

Qualifications

•  
• 1-5 years’ experience in the Australian Life Insurance Market.
• Strong technical actuarial and financial skills to understand the key variance drivers of claims experience and a drive to improve customer outcomes.
• Strong analytics skills with experience in software packages such as Python, R, SQL, PowerBI and Microsoft Excel.
• Strong attention to detail and accountability.
• Demonstrable experience in delivering quality outcomes on multiple tasks and projects within planned timeframes independently.
• High level of relationship building skills.
• Outstanding communication and presentation skills both written and verbal.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.