Wedded Wonderland
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Client Account Manager, Weddings, Honeymoons & Luxury Travel | Wedded Wonderland
Wedded Wonderland
Client Account Manager, Weddings, Honeymoons & Luxury Travel | Wedded Wonderland
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Manage client enquiries, sales conversion, bookings, and relationships across weddings, honeymoons, luxury travel, and events. Responsibilities include understanding client needs, recommending packages, coordinating venues and suppliers, maintaining CRM records, managing follow-ups, supporting consultations, and representing the business at events. Performance is measured by lead response quality, consultation bookings, conversion, revenue, client satisfaction, and pipeline accuracy.
Client Account Manager, Weddings, Honeymoons & Luxury Travel
Wedded Wonderland | Full-Time | Office-Based
Weddings | Travel | Events | Luxury Experiences
We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team.
This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.
- Client Enquiries. Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.
- Sales & Conversion. Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.
- Client Experience. Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.
- Bookings & Coordination. Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
- Weddings & Events. Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.
- Travel & Experiences. Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
- Partner Relationships. Liaise with hotels, venues, travel partners, suppliers and experience providers.
- CRM & Administration. Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
- Events & Activations. Represent the business at showcases, events, exhibitions and client-facing activations when required.
We welcome applications from candidates with experience in any of the following industries:
- Wedding planning
- Travel & tourism
- Event coordination
- Luxury retail
- Hotels & hospitality
- Reservations & bookings
- Customer service
- Sales & account management
Essential skills
- Excellent communication, telephone and interpersonal skills.
- Strong sales ability and confidence engaging with clients.
- Highly organised, with excellent attention to detail.
- Ability to manage multiple enquiries and competing priorities.
- Proactive approach to follow-ups and problem-solving.
- Comfortable working with CRM systems, email and digital platforms.
- Professional presentation and a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced office environment.
Wedding or travel industry experience is advantageous, but not essential.
- Morning. Review new enquiries, prioritise leads and follow up on outstanding opportunities.
- Mid-morning. Conduct client discovery calls, understand requirements and recommend services.
- Midday. Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
- Afternoon. Present packages, coordinate consultations and progress clients towards bookings.
- End of day. Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups.
Success will be measured through:
- Speed and quality of responses to client enquiries.
- Number of qualified consultations booked.
- Conversion of enquiries into paying clients and confirmed bookings.
- Sales revenue and booking targets.
- Consistency of follow-up and pipeline management.
- Client satisfaction and service quality.
- Accuracy of CRM records and booking coordination.
- Position. Client Account Manager, Weddings, Honeymoons & Luxury Travel
- Employment. Full-time
- Work arrangement. Office-based
- Industry. Weddings, travel, events and luxury experiences
- Experience. Customer service, coordination, sales or related industry
Wedded Wonderland Sydney, New South Wales, AUS Office
Sydney, Australia
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