Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Own and grow a diverse customer portfolio across Qantas Freight
- Drive revenue retention and growth through strategic relationship management, cross‑sell and up‑sell initiatives aligned to customer needs and operational priorities
- Permanent role based at our Mascot Campus
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Reporting to Australia Sales Leadership, the Client Account Manager – Freight (CAM) owns the commercial performance and growth of an assigned customer portfolio across the Qantas Freight business, with a strong focus on driving revenue growth in addition to traditional account management. This is a performance‑driven role suited to individuals who thrive in high‑expectation environments and are motivated by results and commercial impact.
The CAM is accountable for retaining existing revenue while driving expansion through new business, cross‑sell, and up‑sell opportunities aligned to customer needs. Acting as the primary escalation point for their portfolio, the CAM owns issue resolution end‑to‑end and works closely with internal stakeholders to deliver reliable service, protect customer relationships, and achieve sustainable commercial growth.
You’ll have –
- Minimum 5 years’ experience in sales or business development within a complex, competitive commercial environment, with a proven track record of growing portfolios and consistently delivering against targets
- Tertiary qualification in a business‑related discipline (or equivalent experience)
- Demonstrated success operating in high‑performance, results‑driven roles, with a strong focus on new business development and portfolio expansion
- Strong capability in strategic selling, senior‑level account management, contract negotiation, and business planning
- Highly developed commercial acumen, with the ability to analyse data and develop tailored, customer‑led solutions
- Confidence acting as an escalation point, resolving complex customer and operational issues with sound judgement and resilience
- Exceptional negotiation, communication, presentation, and influencing skills, including confidence in face‑to‑face selling and senior stakeholder engagement
- Ability to influence internal stakeholders across a matrixed organisation to drive outcomes and remove barriers
- Industry experience within freight or aviation, and an existing customer network, is desirable but not essential
Applications close Thursday 2nd April
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us—so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story—get in touch today.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
