Client Communications Specialist

Our client’s success is our success. And you make it happen 
Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.   

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.  

We are a listed public company (ASX:CCL) and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.  

We are looking for a Client Communications Specialist to join our Brand & Marketing Team.

The Client Communications Specialist connects our clients to Cuscal’s work and to each other through timely, relevant and engaging communications that reflect our role as trusted advisers and disciplined disruptors.

The responsibilities of the role include: 

• Manage and develop Client communication content, initiatives, and channels, with the overarching objective of protecting and promoting Cuscal's brand, in keeping with communications best practice.
• Work with key internal stakeholders to deliver annual cyclical Client communications including Voice of the Client (VOCL). 
• Act as first point of contact for externally focused BAU (Notices, Bulletins, etc.) communication queries and enquiries.
• Work with key stakeholders to ensure that Cuscal’s tone of voice and corporate language is consistently delivered through all types of communications.
• Lead development and roll out of Monthly Client Communication and the biannual Client Product Communications.
• Provide support as required on Crisis Communications.

About You: 

You’ll bring strength and expertise in client engagement, strong communication skills, and the ability to deliver clear, timely and relevant content that reflects Cuscal’s values and strategic priorities.To succeed in this role, you’ll have: 

• A bachelor’s degree in marketing, communications, business or other relevant tertiary qualification
• Demonstrated experience delivering external communication in a corporate environment
• Experience creating engaging campaigns and materials
• Strong proficiency in CRM Dynamics or similar CRM software tools with a high technical proficiency for learning new tools
• Proficient in the use of technology to create engaging visual content, including Microsoft Office Suite and Canva. 

Why Cuscal?  

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.  

Next Step  

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.  Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.  

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.   

 We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.    

 Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.