Client Consulting Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting & Analytics (VCA) is known for its multi-disciplinary teams, payments expertise and its unique VisaNet data-driven insights. We support Visa’s ecosystem of partners by advising them on payments strategy, proposition design, digital solutions and portfolio optimisation. Our clients include banks, retailers, fintechs, airlines and government agencies.

The VCA Australia, New Zealand and South Pacific team sits within the Asia Pacific advisory practice and has offices in Sydney, Melbourne and Auckland.

The Manager role reflects the increasing demand for VCA services from our clients. This role is based in Sydney or Melbourne and will support projects across consulting service areas as well as driving practice development activities.

What we are looking for:

Our people are intellectually curious, collegial and capable of building trusted relationships with clients.

We look for depth and breadth of experience rather than relying on age or job titles as proxies, and hire for judgment and integrity. You will be curious about the payments industry, and keen to work alongside a multi-disciplinary team. You will be comfortable managing a project end-to-end and under the guidance of Senior Managers, Directors or Senior Directors based on the size of the engagements.

We are looking for:

• Problem solvers: Candidates should be able to understand new issues quickly and develop a structured approach to problem statements with intellectual and analytical rigour.

• Compelling advisers: Candidates should have robust communication skills, including strong oral and written capabilities and the ability to build trust with clients.

• Team players: Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organisation.

• Resourceful self-starters: Motivated, results-oriented candidates with the ability to progress multiple projects concurrently. We are looking for candidates with a bias towards actions rather than passengers.

• Dedicated professionals: Strong detail orientation, ensuring the highest level of quality/rigour in our recommendations to clients under time pressure.

What a Client Consulting Manager does at Visa:

You will work on consulting engagements for Visa’s clients in Australia, New Zealand and the South Pacific. Our multi-disciplinary teams provide advice, problem solving skills, data insights and specialist expertise to drive growth and profitability in our clients’ payments businesses.

• Typical engagements can include:

• Payments strategy, including commercial payments proposition design and launch

• Digital customer experience

• Portfolio optimisation; and

• Risk and fraud

You will be responsible for significant components of client engagements, and in some cases end-to-end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below.

Responsibilities:

• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and outcomes / deliverables

• Prepare project materials including interview guides, data requirements, concepts, frameworks

• Undertake client interview, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information

• Create compelling PowerPoint presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

• Manage junior team member such as Associates, Analysts and Interns

• Ensure project engagements remain on track, utilising governance frameworks and mitigating / resolving complex problems that emerge during engagements

• Identify solutions and recommendations that address client objectives and result in performance improvement

• Support Commercial Payments consulting practice development. Continuously build knowledge, drive new initiatives and support thought leadership pieces

• Collaborate with local client relationship managers/other functional teams to gain insights and support client engagement and execution

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

The ideal candidate will likely have:

• 5+ years of relevant experience in consulting or corporate strategy
• Experience in payments or financial services
• Experience in business or corporate banking
• Strong analytical and problem-solving skills, with demonstrated intellectual
• and analytical rigor
• Strong team orientation, collaborative, flexible, able to work effectively in a
• matrixed organization and enjoys learning through new challenges
• Superior detail orientation, ensuring the highest level of quality/rigor in reports
• and data analysis
• Experience in and passion for the power of analytics to yield insights and a
• proven ability to build models in Microsoft Excel to support business cases
• Strong undergraduate academic accomplishment
• Exposure to customer experience design (using human centered design /
• design thinking)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.