Adapt and execute client development strategies for the Australia and New Zealand market. Use customer data, CRM insights, and omnichannel analytics to improve acquisition, retention, engagement, and retail performance. Establish KPIs, recommend market activations, support store teams with actionable insights, deliver client relationship training, and collaborate with retail, marketing, operations, and client relations stakeholders to provide a consistent luxury client experience.
The Blue Box.
Tiffany & Co. has defined luxury style as the exemplary innovator renowned for the world’s most exquisite designs.
From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.
Are you experienced in client development and relationship management? Do you enjoy using data and insights to identify opportunities, support retail teams and strengthen client engagement? At Tiffany & Co., you’ll turn client insights into action, partnering with our retail teams to elevate the client experience and build lasting relationships across Australia and New Zealand.
An opportunity is available for an experienced Client Development Executive to join our team in Sydney, CBD.
As a Client Development Executive, you will:
- Adapt & execute the Global Client Development strategy to resonate with ANZ market nuances, leveraging local data and insights to boost client acquisition, retention, and engagement.
- Work closely with regional omnichannel and Client Relations teams to enhance retail actions, tools, rituals, and behaviours, ensuring seamless retail visibility into Client 360 attributes and actionable CRM insights.
- Establish key performance indicators (KPIs) to measure the impact of client development programs, share market insights, and propose scalable activations based on local market dynamics and best practices.
- Help deliver training and development sessions that equip Store Leaders and Client Advisors with the skills and tools to build lasting client relationships.
- Build strong relationships with Store Management, Client Relations, Marketing and Operations to deliver a consistent, personalised client experience.
To be successful in this role, you will:
- Minimum of 3-5 years of experience in luxury retail, client development, hospitality, or client experience, with a strong understanding of regional retail and store operations.
- Proven project management skills with multiple stakeholders in fast-paced organizations.
- Strong analytical capabilities, with experience leveraging data and omnichannel insights to drive actionable strategies tailored to market performance.
- Deep understanding of local client behaviours, cultural nuances, and luxury market dynamics.
- Excellent communication, storytelling, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Commercial mindset, collaborative team contributor, and a true advocate for a service-driven culture.
Why Tiffany?
- Generous salary, employee merchandise benefits, and milestone gifts.
- High-performing, caring, fun, and dynamic team.
- Culture focused on collaboration, innovation, wellbeing, and growth.
- Endless career opportunities with the world's largest luxury group - LVMH!
- Never-ending training and individual up-skilling opportunities.
- Great mentoring from a highly experienced management team.
- Global opportunities for networking and cross-collaboration.
- Wellbeing and Charitable Giving/Volunteering Program.
- A vibrant, positive, and socially connected team environment.
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