The Client Director will manage Tier 1 customers, drive new business development, build relationships, and achieve revenue targets in telecommunications and cloud services.
About Us
There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.
About the Role
As a Client Director, you’ll play a dual role, balancing business development and account growth. You’ll lead the charge in acquiring new strategic customers while nurturing existing relationships in our Tier 1 clients to maximise revenue. You’ll own your accounts, working closely with customers to align Macquarie Telecom’s solutions with their business goal.
What you'll do
- Manage a portfolio of Tier 1 strategic customers
- Identify, Target, and Win new strategic customers
- Hunt for new prospects and business development leads to build a pipeline of new business
- Sell solutions into new prospect accounts within the Cloud / Voice / Data including WAN optimisation / Mobile and convergence Lines of Business by working with the SMEs, Solution Architects, and Head of Sales on a qualified opportunity
- Build multi-level relationships across strategic accounts, delivering tailored solutions and ensuring outstanding customer outcomes.
- Identify cross-sell and upsell opportunities within accounts to drive revenue growth
- Work with internal stakeholders, including Solution Architects and SMEs, to design and deliver comprehensive solutions for customers.
- Achieve and exceed target revenue per month
- Maintain up-to-date records in our CRM system, ensuring forecasting accuracy and seamless reporting.
Your ideal skills and experience
- You have 10+ years of experience in sales or account management, specialising in telecommunications or cloud services.
- You are a high-performer with a track record of exceptional sales results
- You possess excellent communication skills and strong negotiation abilities, with the capability to develop relationships at all levels, including C-suite.
- You’re familiar with sales methodologies such as Challenger, SPIN, or TAS, and have a solid understanding of technical solutions like IP Networks, Mobile, Voice, and Cloud.
- You’re a proactive and results-driven professional who thrives in a dynamic and collaborative environment.
- You understand telecommunications environments and its technical challenges
Why Us?
- We are one of the Top 10 AFR Best Places to Work 2024: Join a workplace that’s recognised as one of Australia’s best.
- Gallup Exceptional Workplace Award Winner: Be part of a team that’s celebrated globally for its outstanding culture.
- Industry Leader: We have the highest Net Promoter Score on the ASX and were crowned for the world’s best customer experience at the World Communications Awards.
- Make a Real Impact: Your ideas and actions will directly shape our products and influence the market.
- Invested in Your Growth: Accelerate your career with our comprehensive learning and development programs, including Gallup strengths-based training and clear career progression opportunities.
- Collaborative and Empowering Culture: Work with a driven team that values your decisions and encourages you to take bold actions.
If this sounds like you, apply now, we'd love to hear from you!
Top Skills
Cloud
CRM
Ip Networks
Mobile
Voice
Macquarie Technology Group Sydney, New South Wales, AUS Office
2 Market St, Sydney, New South Wales, Australia, 2000
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