Client Engagement Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

Client Engagement Manager

• Location: Newcastle or Parramatta

• Type: Permanent, Full Time role

The opportunity

Due to an internal promotion, we have a Client Engagement Manager role available to join QBE’s Managed Fund Claims Business. This role will work directly with our new and existing SME customers and Broker partners to establish meaningful and successful relationships. From day 1 and beyond, you will be the crucial face of QBE to our customers to build and maintain new relationships as well as contribute to the strategic success of our workers compensation division by providing your insight to the customer market.

Your new role

As a Client Engagement Manager, you will be responsible for:

• Contribute to our growth strategy by developing and maintaining customer and broker relationships.

• Confidently work with senior leadership and internal stakeholders to contribute to the overall strategic growth of the business.

• Contribute to sustainable performance by working with our claims team, as well as working with other teams to ensure customer relationships are sustainable

• Identify opportunities for growth and improvements.

About you

To be successful in your new role, you will bring:

• Extensive experience in workers compensation or insurance industry

• Experience in a business development role with a core focus on business-to-business relationships

• Proven stakeholder management skills

• A focus on sustainable business performance and risk.

• A team focused mindset and an ability work in an agile team environment

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Account Management, Business Development, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance, Intentional collaboration, Managing performance, Negotiation, Presenting with Impact, Risk Management, Stakeholder Management, Strategic Management, TeamworkApplication Close Date: 31/01/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.