Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ABOUT GLOBAL PAYMENTS
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
Sentral is a trusted cloud-based platform supporting over 3000 schools across Australia with student administration, data management and parent engagement. By reducing administrative workload, Sentral empowers teachers, administrators and school leaders to focus on improving student outcomes.
ABOUT THE ROLE
The Client Engagement Manager is a high-impact, growth-driven role at the heart of Sentral’s customer ecosystem. You will own and scale our end-to-end customer engagement and advocacy strategy — turning satisfied customers into passionate advocates and measurable business growth.
Sitting at the intersection of Client Management, Sales, and Marketing, this role ensures customer success stories translate into reduced churn, stronger sales enablement, and a vibrant, scalable community of engaged users who actively champion Sentral’s solutions.
Your success will be measured by net customer growth, driven through customer retention, advocacy, and best-in-class engagement programs that strengthen Sentral’s brand and community impact across the education sector.
What You’ll Be Doing- Build, manage and scale the entire customer engagement program
- Develop and manage a robust Reference School Program, including clearly defined requirements, to boost Sentral's overall referenceability.
- Work closely with Client Managers, Sales Executives and Marketing Executive to identify and profile ideal customer references.
- Manage the full lifecycle of social proof asset creation, including case studies, video testimonials, online reviews, and coordinating reference calls.
- Train internal teams, especially Sales and CS, on the appropriate usage, deployment, and legal compliance guidelines for all Client Engagement assets.
- Design continuous high-touch, one-on-one engagement and scalable, low-effort activities to prevent client fatigue and ensure high loyalty
- Actively highlight the platform's advanced capabilities (e.g., dashboard creativity, payments features) to demonstrate "above and beyond" value and ease of use for customers.
- Coach, support and mentor other customer facing teams to build the overall engagement with clients.
- Identify areas for improved client engagement and proactively propose solutions providing support for their implementation across the Sentral business.
- Maintain relationships with key partners, ensuring reciprocal and beneficial relationships and a clearly understood joint value proposition
- Ensure full awareness of customer data privacy and manage the internal privacy gatekeeper process for all external assets, guaranteeing ethical and responsible creation.
- Comply with relevant legislation, company policies and procedures.
- Other duties as reasonably required by Sentral or Global Payments.
ABOUT YOU
Minimum 5 years’ experience in Sales Management, with a strong track record in fast-paced, competitive environments
Proven ability to influence, enable, and collaborate across Sales, Marketing, and Customer Success
Advanced proficiency in Salesforce.com
Strong analytical and problem-solving capability
Exceptional organisational, time-management, and attention-to-detail skills
Demonstrated success building trusted relationships in high-performance cultures
Tertiary qualification in Business (preferred but not essential)
Relevant management or leadership training (desirable)
- Prior experience working in Business to Business services environments and/or SaaS models (desirable)
- Prior experience working with schools or educational communities (desirable)
READY TO APPLY?
Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
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