Client Manager

Job Description:

Carat is the world’s first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester, Carat is consistently ranked the #1 media agency in the world.

Step into one of the most high‑profile client patches in Australia: the Woolworths Group. This is a rare chance to work on a truly career‑defining client within a powerhouse team that moves fast, thinks big, and collaborates across the full dentsu network.

As a Client Manager, you’ll lead day‑to‑day client relationships, drive integrated media planning across all channels, and help shape innovative solutions that influence how millions of Australians shop every day. You’ll also mentor junior team members and play a key role in delivering work that’s smart, strategic and commercially impactful.

• Act as the primary point of contact for clients and manage expectations effectively

• Own creation and output of media plans, including detailed channel selection & implementation recommendations

• Partner with media owners and other agency partners to maintain a high level of service across the account

• Work closely with the buying teams to communicate media delivery performance & results to the client

• Lead briefing and negotiation processes with media owners

• Manage daily WIP meetings, contract reports and client administration

What you'll bring:

• Proven ability to own end-to-end media planning, shaping implementation & channel recommendations.

• Strong attention to detail & excellent communication skills

• A solid understanding of the Australian Media landscape

• Confidence managing timelines, budgets & internal teams

• Curiosity, drive and a collaborative mindset.

What's in it for you?

• Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up

• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change

• 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way

• Career Development and Learning & Development opportunities, including access to our global online dentsu University

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you. 

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